Manager Large Enterprise & Partner Operations

In return, we offer an attractive employment benefits package:

• 30 vacation days (full-time) and a day off the day after Ascension Day;
• Hybrid working: 3 days in the office, 2 days at home;
• No company phone, but a €350 voucher to choose a phone yourself that you may keep;
• Personal learning budget and access to more than 200 trainings and courses to continuously develop yourself;
• A variable bonus scheme appropriate to your role;
• A solid pension scheme via Zwitserleven;
• Discount on your Odido Internet & TV or Klik & Klaar subscription for home;
• A lease bike scheme for a healthy and sustainable way of traveling;
• Employer contribution to your sports subscription - we like to invest in your vitality;
• Access to an extensive discount platform with attractive deals on a wide range of products and services.

Together we celebrate successes and make an impact; big and small.

In short: your work matters and is seen and rewarded.

As Manager Large Enterprise & Partner Operations, you will lead two teams, each with its own dynamics, target audience, and way of collaborating.

The first team supports our largest corporate customers. These are organizations with complex structures or great strategic value to Odido. The team is the fixed point of contact for these customers and ensures high-quality service and operational support. We work relationally, build long-term customer relationships, and know our customers inside and out. The team plays a crucial role in delivering the customer experience that our Enterprise customers expect from Odido.

The second team supports our indirect sales partners. This team has no direct contact with end customers, but ensures that partners are optimally supported so they can serve their customers well. Collaboration with partners requires a different approach: we work together intensively, think along about improvements, and share responsibility for a successful partner channel. In this role, you work closely with Partner Sales. Together with the Manager Partner Sales, you are responsible for the satisfaction, development, and growth of our partners.

As a manager, you provide direction and trust to both teams. You understand the differences between direct customer contact and partner support and know how to adapt the service accordingly. You ensure that complex questions are resolved smoothly and that both customers and partners experience the service that fits Odido: personal, reliable, and progressive.

You lead a department of approximately 15 colleagues and create calm in the operation, stimulate ownership, and help the teams to continuously improve. You combine attention for people with a focus on results. You manage based on data, but never lose sight of the customer and partner experience. You connect teams, translate strategy into daily practice, and ensure that your department remains agile in a changing environment.

• You provide direction, coaching, and development opportunities to a team of operational specialists (scale 5 to 7).
• You create a safe, professional working environment in which people take responsibility and can grow.
• You safeguard a high quality of service and manage based on customer satisfaction (NPS).
• You organize and optimize the daily operation.
• You initiate process improvements and make well-founded choices based on data and insights.
• You translate strategic frameworks into achievable plans within your department.
• You work actively with sales managers, management, and other internal stakeholders.

In short: you ensure that the department not only runs, but continues to develop.

You are a leader who provides direction without dominating. You combine analytical ability with empathy and know how to get people moving. You maintain an overview, but also have an eye for detail when necessary.

Do you largely recognize yourself in this profile, but not in every single point? Then we would still like to invite you to respond. We look at potential, vision, and leadership style; not just at checkboxes.

We are all different, and that is exactly what makes us strong. At the same time, there are a few things that many Odido colleagues have in common.

You feel at home in an environment that is constantly in motion. The world of communication changes quickly; and we move along every day. That doesn't always have to be perfect, as long as you are open to it.

Curiosity helps you with that. Interest in technology and in what is happening in our market makes it more fun and easier to find your way.

Do you recognize yourself in this? Then it might just click.