Sales Improvement Manager

The Sales Improvement Manager is responsible for structurally improving commercial performance within Customer Operations. The focus lies on increasing conversion, revenue, and customer value, while maintaining an excellent customer experience.

You are visibly present in the operation and derive energy from understanding processes in practice. Thanks to this hands-on involvement, you continuously identify improvement potential and drive the sustainable optimization of methods and performance.

This role forms the link between commercial strategy and operational execution. You combine data analysis, coaching, stakeholder management, and improvement initiatives. In this way, you stimulate sustainable growth within teams, with partners, and in the internal organization.

• Steering daily, weekly, and monthly sales performance.
• Translating commercial objectives into concrete actions and improvement initiatives.
• Analyzing results, identifying trends, and proposing opportunities for improvement.
• Setting up and managing KPIs, dashboards, and reports.
• Collaborating with operational teams and stakeholders to realize growth opportunities.
• Identifying structural bottlenecks in sales processes and customer journeys.
• Initiating and leading improvement projects focused on conversion, revenue growth, and customer value.
• Translating customer feedback, operational insights, and data into sustainable improvements.
• Acting as a sparring partner for managers regarding sales steering and conversion.
• Creating support for commercial improvements at all organizational levels.
• Connecting Operations, BI, IT, Trade Marketing, Training, and other stakeholders.
• Inspiring teams to actively exploit commercial opportunities and continuously improve.
• Developing and optimizing initiatives such as incentive programs, challenges, and gamification.
• Increasing motivation and engagement regarding sales objectives.
• Monitoring that commercial activations contribute to conversion, customer value, quality, and NPS.

We want to become the most human-centric telecom provider in the Netherlands. We don't do that with empty promises or generic campaigns, but with stories, propositions, and deals that truly touch people. You help shape how the Netherlands sees, feels, and chooses Odido. Whether you are designing a campaign, acquiring a customer, or sharpening the brand message: your work determines how we visibly make a difference every day. Because when our message lands, people choose us.

At Odido, we are there for each other. We see each other's talents. We provide space for ideas, courage, and individual input, because the best campaigns, deals, and stories rarely arise within the lines. Because you are at your best when you can grow, Odido provides you with all the space for that. Together, we look at where your ambition and talent lie and ensure that you get the opportunities to grow in your own way.

At Odido, you work on projects with national visibility and get the space to bring your ideas to life. You have a direct impact on how customers experience our brand; and you receive the trust to determine your own course in doing so.

In return, we offer an attractive employment benefits package:

• 30 vacation days (full-time) and a day off the day after Ascension Day;
• Hybrid working: 3 days in the office, 2 days at home;
• No company phone, but a €350 voucher to choose a phone yourself that you may keep;
• Personal learning budget and access to more than 200 trainings and courses to continuously develop yourself;
• A variable bonus scheme appropriate to your role;
• A solid pension scheme via Zwitserleven;
• Discount on your Odido Internet & TV or Klik & Klaar subscription for home;
• A lease bike scheme for a healthy and sustainable way of traveling;
• Employer contribution to your sports subscription - we like to invest in your vitality;
• Access to an extensive discount platform with attractive deals on a wide range of products and services.

Together we celebrate successes and make an impact; big and small.

In short: your work matters and is seen and rewarded.

• Strong commercial drive and affinity with sales, conversion, and revenue growth.
• Knowledge of sales processes, customer behavior, and performance management.
• Ability to translate commercial strategy into operational execution.
• Insight into the impact of coaching, processes, objectives, and incentives on sales results.

• Strong analytical ability and skill in converting data into actions.
• Experience with KPI management, dashboards, and reports.
• Result-oriented with a focus on measurable improvements.

• Demonstrable experience in leading improvement trajectories and change management.
• Strong skills in planning, prioritizing, and implementing.
• Independent, entrepreneurial, and focused on visible results.

• Strong coaching skills and the ability to bring people along in change.
• Clear and persuasive communicator.
• Knows how to influence stakeholders effectively.

• Result-oriented and entrepreneurial.
• Energetic, proactive, and hands-on.
• Analytical and pragmatic.
• Strong in collaboration and influencing.
• Switches easily between strategy, analysis, and operation.

• Experience in a commercial, operational, or sales performance role.
• Experience within Customer Operations, contact centers, or similar commercial environments.
• Demonstrable experience with sales improvement, conversion steering, and revenue growth.

• Higher sales conversion and revenue.
• A better balance between commercial results, quality, and customer satisfaction.
• More effective KPI and performance steering.
• Sustainable improvements in processes and customer journeys.
• Stronger collaboration between operation, partners, and commercial stakeholders.

We are all different, and that is exactly what makes us strong. At the same time, there are a few things that many Odido colleagues have in common.

You feel at home in an environment that is constantly in motion. The world of communication changes quickly; and we move along every day. That doesn't always have to be perfect, as long as you are open to it.

Curiosity helps you with that. Interest in technology and in what is happening in our market makes it more fun and easier to find your way.

Do you recognize yourself in this? Then it might just click.