Customer Service Sales & Retention Representative

As a Customer Service Sales & Retention Representative, you are the first point of contact for our customers and ensure they choose Greenchoice and continue to choose us. Will you apply your commercial skills and come to strengthen our friendly team in Rotterdam? Apply now!

As a Customer Service Sales & Retention Representative, you are the trusted first point of contact for new and existing customers. Whether it concerns rates, contracts, or quotes: you conduct conversations in which you build trust, remove doubts, and take customers along in our mission and future. With your commercial sense, you leverage every contact moment to retain customers or make them enthusiastic to choose us.

At the same time, you look beyond today. You think along actively, see where things can be improved, and share ideas to constantly keep improving our service. Together with your colleagues, you build a customer service we can be proud of, and we stay one step ahead of the energy market.

• Good (telephone) conversations in which you truly help someone further in this dynamic energy sector and contribute directly to our strong sales results.

• Seeing and seizing opportunities, thinking ahead, and sincerely continuing to bind customers to you.

• Collaborating, growing together, and getting a little better every day for our customers.

• You acquire new customers and ensure that existing customers love staying with us.

• You think along about customer retention and make processes smarter, better, and more fun.

• You work closely with the Sales team, always keeping the customer and colleague central.

You will become part of Team Sales & Retention at our head office in Rotterdam. A close-knit and driven team of 17 colleagues who work together every day to truly make a difference. Diverse in backgrounds and perspectives, but one in approach: together you go further. Team results always come first and we help each other where necessary. And of course, we also make time for socializing; for example, you will find us at drinks almost every two weeks.

"Working with my colleagues is super nice. Fortunately, there is always time for a chat and a joke. In addition, I can always help my customers and go that extra mile." - Sandy, Customer Service Sales & Retention Representative

• A gross monthly salary of € 2700, - (junior) up to € 2850,- (experienced) based on a 40-hour work week, excluding 8% holiday allowance.

• An individual choice budget of 8.33% of your gross annual salary, which you can use to make your own choices in your terms of employment. For example, you can have this amount paid out or use it to buy extra days off. You can also donate (part of) the amount to a good cause through our partnership with The Social Handshake.

• A performance-oriented bonus of up to two gross monthly salaries per year.

• 26 vacation days if you work full-time and 8 hours per year to dedicate to volunteer work of your choice.

• Diversity and inclusivity are important to us, so feel free to exchange official cultural and religious holidays for days that better suit your background.

• An NS-Business Card, which you may also use for as much private travel as you wish.

• An attractive bicycle scheme where you can receive reimbursement of up to €750 of the purchase price of your bicycle if you also cycle regularly.

• Plenty of opportunities to keep developing yourself, including through training via our Greenhouse Academy. We also offer an attractive tuition reimbursement scheme for development activities outside the company. Read more about development in the FAQ.

• A comprehensive pension insurance via Zwitserleven, for which you as an employee only make a small contribution, and a disability insurance from Nationale Nederlanden.

• A fixed-term contract to get to know each other well first. If we are a good match, we would like to convert this into a long-term collaboration in the form of a permanent contract.

• Curious about what else we offer? Check out our other terms of employment..

And do you need something to make work possible for you? Let us know. We are happy to think along with you. Good to know: our office is wheelchair accessible. It is also possible to adapt your workplace to your situation and we can provide you with specific software.

You listen sharply, ask follow-up questions, and flawlessly sense what a customer needs. You love working with goals and always remain people-oriented in doing so. Busyness does not rattle you; you see it as an opportunity to show what you can do. Customer satisfaction is your priority and you radiate that positive drive within the team.

In addition, you have:

• At least an MBO-4 diploma and at least 1 year of experience in a customer-oriented or commercial role, preferably with telephone customer contact.

• Excellent command of the Dutch language. English is a plus.

• Good digital skills: you switch smoothly between systems.

• The availability to be trained 40 hours per week for the first 3 weeks.

Apply and choose Greenchoice!

Enthusiastic about this job for at least 32 to a maximum of 40 hours per week? Respond via the application button. If we see a match, we would love to quickly schedule an initial conversation.