Customer Service Representative Parcel

• a salary depending on the knowledge and experience you bring;
• 24 vacation days, 4 ADV days, 8% holiday allowance;
• a favorable pension scheme, part of which is premium-free and with an employee contribution of 5%;
• access to knowledge and training via our DSV Academy and external training. This allows you to grow and exert influence on your career path;
• the space and freedom to take initiative in an informal environment in which you will become part of a committed, sociable, and above all, fun team!

Move forward as a Customer Service Representative Parcel at DSV in Maastricht Airport

A shipment must arrive at the right place today, a customer has an urgent question, or a courier needs to be dispatched quickly. You maintain the overview, coordinate with the right parties, and ensure that everything keeps moving: you contribute to making it happen.

How do you do this? As a customer service representative within DSV Parcel, you are the link between our international customers and the operation. From the moment a customer books a shipment until the moment it arrives at the correct destination, you monitor the progress. You answer questions via telephone and email, inform customers about the status of their shipment, and think along when a situation turns out slightly differently than planned. You ensure that the customer knows where they stand and that agreements made are met.

To achieve this, you coordinate daily with colleagues, integrators, courier companies, and carriers. You keep track of multiple shipments and customer inquiries simultaneously, set the right priorities, and take immediate action when necessary. Thanks to your overview, communication, and solution-oriented approach, shipments keep moving and customers can count on the service they expect from DSV. You achieve this by:

• booking and monitoring shipments and actively keeping customers informed of the progress and status of their packages;
• carefully processing customer contacts and shipment data in our transport management system and monitoring the process from the first customer contact through to invoicing;
• maintaining contact with integrators, courier companies, and carriers to ensure that shipments are collected and processed according to agreement;
• translating the wishes and requirements of the customer into the right approach, while taking applicable safety and environmental regulations into account.

Job Req Number: 127034
Time Type: Full Time

Do you get energy from customer contact, do you love variety, and do you like to ensure that everything is well organized? At DSV, you will get the chance to utilize your customer-oriented talent in an international environment, take responsibility, and grow along with an ambitious department.

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via air, sea, rail, courier, or road transport, or where we can offer warehousing.

At DSV Parcel, you get the space to think along, take initiative, and develop yourself. We work hard for our customers, but we do so primarily together and with a lot of fun, says Rowan de Jonge, Team Lead Customer Service.

In the Netherlands, we work from more than 40 locations, with more than 5,000 colleagues. Together, we take on the challenge brought about by a rapidly changing environment. We make fast decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

• a customer-oriented attitude and the energy to help customers further and find the right solution;
• a proactive attitude, accuracy, and the drive to achieve the best result together with your team;
• good communication skills and a good command of the Dutch and English languages, both orally and in writing;
• an affinity with transport and logistics and the curiosity to deepen your knowledge in the world of international parcel shipments.

It all counts for this vacancy of customer service representative parcel in Maastricht Airport. Furthermore, it is of course important that you feel at home with us. That will certainly go well if you like to take charge, have courage, and want to grow with DSV.

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial, competitive, and always wants to grow as an organization. That is why we are looking for people who want to grow with us. In addition to a challenging job in an international environment, we also offer:

Send your CV with a motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Manouk Lips will answer all your questions via 06 5188 5961 or manouk.lips@dsv.com.

We only contact you via official company addresses (e.g., @dsv.com or @nl.dsv.com) and never approach candidates via personal email services such as Gmail or Hotmail.

Working at DSV is like competing in the best sports.

As a world leader in transport and logistics, we have experienced extraordinary growth. And we continue this by remaining innovative, digitizing, and building upon our successes.

With nearly 150,000 colleagues in more than 90 countries, we provide solid service to our customers every day and help them achieve their goals. We know that we can best achieve this by attracting new talent, fresh perspectives, and ambitious people like you.

At DSV, performance is in our DNA. We don't just work in logistics - we want to shape the future of logistics. This ambition translates into a dynamic environment based on collaboration with world-class team players, taking responsibility, and taking action. We value inclusivity, embrace different cultures, and respect every individual. If you want to make an impact, earn the trust of customers, and build your career with the nicest colleagues in the Netherlands, then DSV is your employer!

Start here, go anywhere.

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