Operational Key Account Manager

• experience in a similar role within Contract Logistics (3PL);
• strong knowledge of logistics processes and an understanding of how a large organization operates. You know who to involve, when to involve them, and how to navigate effectively across different organizational levels. Knowledge of transport is a plus;
• experience with contract negotiations and the ability to act as a mature and credible business partner;
• strong relationship-building skills, you connect people, teams and interests and create support for shared solutions;

• fluent in Dutch (B2) and English, both written and spoken.

• salary depending on knowledge and experience, ranging from €5,000 - €6,000 gross per month, supplemented with a 5% bonus and 8% holiday allowance;
• a company car with an international fuel card;
• 28 vacation days (full-time) to spend with friends and family. We also offer a hybrid working model, both from home and the office;
• a favorable pension scheme, part of which is premium-free, with a 5% personal contribution;
• personal development through our DSV Academy and external training in logistics or other relevant fields;
• and last but not least, extra perks such as our bike plan and the fiscfree program, giving you net benefits for shopping and sports clubs.

Move forward as Operational Key Account Manager at DSV in Tholen
From logistics operations to strategy, you take the lead in this partnership. As operational key account manager for a major customer, you bring structure and clarity. You develop a clear roadmap and ensure that logistics, transport, IT and commercial teams come together in a forward-looking customer strategy. Push transparency and win together, DSV.

You get it done
For a major customer in the consumer electronics retail sector, we are looking for an operational key account manager. In this role, you are the connecting force between our internal teams and the customer. You maintain focus, align expectations with possibilities and ensure that plans are not only ambitious but, above all, realistic and achievable. As the strategic point of contact, you keep all stakeholders aligned, create clarity and drive results: You're on it.

How you do this? You see what is needed, get the right people moving and make sure commitments are turned into action. This position was created in response to a clear need from our customer, a professional who takes ownership, demonstrates commitment and gets energy from connecting people and aligning different interests. As one of the largest global accounts within our Contract Logistics division, this customer is looking for someone who is confident in their role while also being able to build strong connections with ease.

Together with the global account team, you are closely involved in the QBRs and work daily with various internal stakeholders across logistics operations and our transport department. You will also work closely with the customer, giving you a strong connection to both the operation and the relationship. With short lines of communication, direct contact and plenty of room to exchange ideas, this is a role where your energy and proactive approach can make a real difference. You achieve this by:

• mapping escalations, needs, and additional customer requests and translate these into concrete and actionable business plans or strategies;
• developing an internal multi-year plan that identifies commercial opportunities, involving stakeholders, assesses risks, and ensures the plan's success;
• acting on the client's frequent changes and shifting priorities, collaborating to set achievable expectations and deliver results;
• handling of accounts receivable and resolve disputes;
• being the go-to person for the client on operational matters, monitor and safeguard established KPI targets, and deliver periodic client presentations.

Job Req Number: 129421
Time Type: Full Time

It all counts for this vacancy of operational key account manager in Tholen. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer: