Customer Service Representative Independer

• A salary between €2500 and €3000, holiday allowance, and an annual bonus.

• A premium-free pension, 30 vacation days, travel allowance, and a home office and internet allowance.

• The possibility to work from home an average of 50% of the time.

• Working in the sun during the winter? Go on a workation for a few weeks.

• Plenty of room for personal growth with our wide range of training courses.

• A fresh and healthy lunch every day in our company bakery.

• A nice office with free parking and Hilversum station within walking distance.

• An atmospheric working environment full of enthusiastic colleagues, fun events, drinks, and sports activities.

Are you a true multitasker who switches effortlessly between systems, phone, and chat? Do you also have a customer-oriented attitude and excellent communication skills? And do you ensure that customers always get the help and solutions they need? Then we are looking for you!

What are you going to do?
As a Customer Service Representative at Independer, you ensure that our customers are happy and satisfied. With your service orientation and empathy, you help them navigate the world of fixed costs. You answer short, service-oriented questions, such as passing on changes, resolving payment issues, informing customers about insurance, or answering questions about the status of a claim. You also handle smaller claims from customers. Due to our wide range of insurance, such as health, travel, damage, and car, no two days are the same. This makes your work varied and dynamic. You work without fixed scripts, where listening, thinking along, and providing solutions are central. During your work, you switch effortlessly between calling, chatting, and various systems. A whole day on the phone? You won't experience that with us!

Happy Customer Team
You will become part of the sociable and driven Happy Customer team. Together, you celebrate successes, offer each other support with difficult questions or cases, and are always ready to help. There is not only room to work hard, but also to have fun. At Independer, you will find an open and inclusive culture in which everyone feels welcome.

Annelotte (Happy Customer Expert):
"From canteen worker to director, everyone is accessible here. You notice that in our own team too; when I had my first difficult conversation, several colleagues immediately stood around me to help. That support felt truly valuable!"

From service to advice
In consultation with your team leader, you can start obtaining the necessary Wft diplomas (Financial Supervision Act) after six months. With these diplomas, you will later be allowed to provide advice and can make even more impact for our customers. Until then, you connect advice questions to colleagues who already have their Wft diplomas under their belt. Studying for the Wft diplomas and taking the exams can be done during working hours and is entirely at the expense of Independer. Do you already have your Wft Basis and/or Wft Schade Particulier? That is a great plus, so definitely apply!

What are we looking for in a Customer Service Representative at Independer?

Why specifically Independer?
In this customer contact role, you can truly contribute to a better customer experience. You help customers with various questions regarding insurance, such as health, travel, car, or housing. Due to the variation in simple and more complex products, you will continuously learn. Furthermore, obtaining your Wft's gives you the opportunity to grow within the financial sector.

The DNA of Independer is characterized by optimism, customer orientation, and active collaboration. This is reflected in a working environment where you can be completely yourself, have control over your professional development, and receive all the freedom to carry out your work according to your own judgment. Additionally, you work in a place where you can play pool or table tennis during breaks, and you also get the opportunity to work hybrid.