Customer Service Representative Rotterdam

• A gross monthly salary of € 2,650 to € 2,750, based on a 40-hour work week, and an 8% holiday allowance is added on top of that.

• The possibility to work part-time or full-time (between 24 and 40 hours per week) during office hours. This is Monday to Friday from 8:30 to 17:00 and Saturday from 9:00 to 17:00.

• A performance-related bonus of up to two gross monthly salaries per year.

• You will start with a 7-month contract, with a view to a permanent contract.

• An individual choice budget of 8.33% of your gross annual salary per month. With this, you can make choices yourself, such as having it paid out directly, buying extra leave days, or donating to a charity via The Social Handshake.

• 26 vacation days if you work full-time and 8 hours per year to dedicate to volunteer work of your choice.

• Diversity and inclusivity are important to us, so feel free to exchange official cultural and religious holidays for days that better align with your background.

• An NS-Business Card that you can also use for as much private travel as you want.

• An attractive bicycle scheme where you receive reimbursement of up to €750 of the cost of your bicycle if you also cycle regularly.

• A multitude of team outings, company parties, catered lunches, team days, etc. In short: fun! The possibility to further develop yourself (for example, through training).

• A comprehensive pension insurance via Zwitserleven, for which you as an employee only make a small contribution, and a disability insurance from Nationale Nederlanden.

• Staff discount on the supply of green electricity and natural gas with Natuur voor Morgen from Greenchoice.

• A hybrid work culture where you can also work from home in the long term.

You get positive energy from Greenchoice. How? Through good training and guidance, freedom and responsibility in performing your role, and a beautiful positive mission. Will you start as a Customer Service Representative in Rotterdam? See you soon!

You will answer a wide variety of questions from our customers via different channels: telephone, email, and WhatsApp. You are the visiting card of the organization and ensure that the customer is always helped optimally. Sometimes by informing them, but also regularly by advising them. For example, customers regularly call us with the question of how they can reduce their consumption. Good service is a top priority for us, which is why we provide the right training from day one and there are always colleagues ready to help you.

Over the past ten years, we have been voted the best customer service within the energy industry. That lies in how we conduct our conversations: friendly, with positive energy, and personal. We therefore work without a script. And that is due to our secure handling of the conversations. User-friendly software ensures that you can easily process your conversations and send quotes to (potential) customers. And do you see an opportunity to improve a process? We are open to every opportunity.

• Customer contact, because what is more fun than being able to help people on their way?

• Working for an energy supplier that ensures everyone can make smart choices.

• Colleagues who are helpful and involved and who inspire you. This way, everything around you becomes a little brighter, step by step.

• Helping the customer on their way step by step with positive energy: by telephone, via email, or via WhatsApp. In our schedules, we take into account a maximum number of calling hours per day, of which we strive for 5.5 hours.

• The correct administrative handling and the sending of quotes to (potential) customers.

• Working together to ensure that we are elected the best customer service within the energy sector for the 11th time in a row.

This is what Jennifer, Customer Service Representative, likes most about her job: "The work is fun due to the varying customer contact. You can really make a difference for a customer regarding their financial situation or other problems. I once received a postcard with a thank you because the customer was so happy with my help."

You are someone who listens and quickly understands where the customer's need lies. Through your sincere interest, you actively ask questions and follow up when things are not clear, both with customers and colleagues. You leave no opportunity unused to professionalize the (own) service provision. And your helpful character ensures that the customer always hangs up with a smile.

In addition, you have:

• Minimum completed education of mbo 4 and experience in a service-oriented industry.

• You master software easily, because you switch quickly between different systems.

• A good command of the Dutch and English languages, both spoken and written. The Netherlands is a multicultural society, which means we increasingly have to address our customers in English.

Apply and choose team Green!

Enthusiastic about this job? Respond via the application button. If we see a match, we would love to meet you as soon as possible.

A team consists on average of 16 enthusiastic colleagues. Always a nice mix in terms of age, background, origin, and ambitions. For the first 3 weeks, you will start training at the office. After that, you can go to buddies for help and support and will work under supervision for about 4-5 more weeks. Or do we just let you loose afterwards? Of course not. We will continue to mentor you, and together with your team leader, you will look at which objectives you want to achieve together in the coming year.

Our colleagues Irene, Jordy, and Rowin would love to give you more information about working as a Customer Service Representative at Greenchoice. Watch the video here.