Customer Support Representative (m/f/x)

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

As a Customer Support Representative, you are accurate, customer-oriented, and ensure that administrative processes run smoothly. You are the point of contact for customers and ensure that questions are answered clearly and changes are processed correctly and in a timely manner. In this role, you combine administrative tasks with customer contact and actively contribute to an excellent customer experience. You work closely with colleagues in a committed team and take responsibility for quality, results, and professional service.

• Processing changes and verifying data in the systems.
• Answering customer questions and providing explanations about products and processes.
• Combining administrative tasks with telephone customer contact.
• Collaborating with colleagues to achieve an excellent customer experience.
• Ensuring correct, timely, and high-quality handling of files and customer requests.