Office & Operations Manager

• A modern workplace at our office in Amsterdam, and from November, from our brand-new office in The Pulse, also located in the Zuidas.
• 31 vacation days on a full-time basis.
• Laptop and iPhone.
• Holiday allowance and bonus scheme.
• Pension scheme with favorable conditions.

Do you enjoy taking ownership of administrative and operational flows, and ensuring that everything behind the scenes is correct and keeps running smoothly? Then this role is for you.

For our Office Management team, we are looking for an Office & Operations Manager who is responsible for both the administrative chain (e.g., invoicing, contract management, onboarding/offboarding) and the operational management of the office (e.g., reception and facilities partners). You are the connecting link between Office Management, Finance, and IT, ensuring that colleagues can rely on a professionally organized working environment.

Office & Operations Manager

Cushman & Wakefield has several offices in the Netherlands, of which Amsterdam and Utrecht are the largest. You will work from our office in Amsterdam, where an important part of the administrative and operational processes converge. You will focus primarily on Amsterdam, but in addition, you will have a coordinating role for operational processes and vendor agreements within the other Dutch offices.

The Office Management team consists of the Head of Operations, Office Support, and this role. While Office Support focuses mainly on the daily execution of facilities and operational tasks, you are responsible for monitoring, structuring, and improving the processes and agreements that underlie them.

Your duties include:

• Processing and monitoring incoming invoices, including investigating and resolving discrepancies (together with the Financial Service Center and internal stakeholders)
• Coordinating and monitoring onboarding and offboarding (systems and access management), including quality control and process optimization in collaboration with Office Support
• Analyzing working methods, identifying bottlenecks, and initiating improvements to make processes more efficient and reliable
• Managing contracts, subscriptions, and vendor agreements (concluding, evaluating, renegotiating, monitoring terms and obligations)
• Coordinating and managing external vendors (e.g., cleaning, catering) and acting as the first point of contact
• Supporting the coordination of the move to our new office in The Pulse and contributing to a smooth implementation of the new working environment

• Available for at least 36 hours per week
• At least HBO (Higher Professional Education) level of working and thinking
• Demonstrable experience in a similar role where administrative processes and operational office organization converge
• Experience with invoice flows and contract management; you handle discrepancies independently and follow them through to resolution
• Good basic skills in Excel and you can work independently with data/overviews
• Strong in planning, organizing, and maintaining an overview; you work in a structured manner and complete tasks
• Proactive: you see bottlenecks and initiate improvements
• Good communication skills in Dutch and English
• Experience managing employees is a plus
• Experience with Workday is a plus

Cushman & Wakefield is an international player in commercial real estate. About 100 colleagues work daily at our office in Amsterdam: mainly brokers and appraisers, but supporting departments such as HR, Marketing, and Finance also have their permanent place here.

You will start from our current office at the Zuidas. In November, we are moving to our brand-new office in The Pulse, also located in the Zuidas. This gives you the opportunity to be part of an important milestone for our organization and to help build a modern working environment for colleagues and visitors.

The location is practical and lively, with many amenities in the immediate vicinity and Station Zuid within walking distance. It is a place where a lot happens, teams easily find each other, and you are part of the daily dynamics of the office.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor's attention once they have made contact.

INCO: "Cushman & Wakefield"