Junior Marketplace Operations Manager

• HBO or WO level of work and thinking

• 0-2 years of work experience; some work experience (internship, side job, first job) is preferred

• Excellent Dutch and good English — our documentation and contact with Product and Engineering is in English

• You are curious, proactive, and want to learn: if you don't understand something, you find out how it works, and you don't wait for someone to tell you what the next step is

• You work in a structured manner, maintain an overview, and do not miss details

• Affinity with external training and with learning & development (L&D)

• At least 3 days per week together in the office in Amsterdam (Danzigerkade)

• 40 hours per week

• Willingness to delve into integrations and data standards (API, EDU-DEX, XML) and ways to improve the Marketplace in-product.

• Experience with Zendesk, Jira, or Confluence

• Interest in L&D, KYC, or B2B software platforms

A heavy technical background is neither a requirement nor an advantage. We are looking for someone with a sense for people, customers, and processes, who picks up the technology along the way.

• € 33,000 – € 38,000 gross per year based on 40 hours, plus a team bonus based on the team result

• A one-year contract, flexible working hours, and hybrid working (3 days office / 2 days home)

• 25 vacation days and an extra day off on your birthday

• 3% pension premium paid by Studytube at A.S.R.

• € 1,000 L&D budget, of which 50% can be spent on vitality or your home workspace

• In-company training via our own Studytube Academy: LevelUp

• A fully equipped gym and a catered lunch for a small fee

• Office in the Houthavens with a view of the IJ, a MacBook Air, and a € 10 phone allowance

• A team outing every quarter and an annual company party

Studytube is the Learning Management System of the Netherlands. On our Marketplace, over 1,000 training providers offer their courses, where employees of our corporate clients enroll. As a Marketplace Operations Manager, you ensure that marketplace runs: you onboard training providers, set them live, and ensure their offerings reach the customers who need them.

• Onboarding training providers- supporting new training providers with training, ensuring data and prices are correct in the platform.

• Matching offerings to the customer - figuring out what employees need and advising which offering fits.

• Second-line support - questions about offerings, settings, technical integrations, and bookings that our Technical Support does not handle.

• Mediating issues - if a booking goes wrong between a training provider and a customer, you resolve it.

• Administration regarding bookings (fees, cancellations, price agreements), and contributing to the training provider newsletter and customer community.

Some training providers deliver their offerings via an integration (XML feed, EDU-DEX, or our API). You don't need to know anything about that at the start; you will learn it along the way. The role has a commercial side, but that only grows as you gain a grip on the market and on our training providers.

This is an entry-level position with a clear growth path. We do not expect you to know everything already, but we do expect you to be curious, learn quickly, and be proactive.

• Years 1-3: you build a foundation in operations, process improvement, the basics of project management, and data analysis.

• Years 4-5: growth towards Senior Marketplace Operations Manager, with room towards business development.