French-speaking Customer Service Representative

• A challenging job in an ambitious organization;

• A professional working environment and all the space to develop yourself;

• An informal atmosphere and short lines of communication;

• A market-conform salary (based on experience);

• A one-year contract, with the intention of extending to a permanent contract;

• Study trips to our destinations;

• Do you travel by car? Then you will receive a travel allowance;

• Do you travel by public transport? Then the costs will be fully reimbursed;

• Partial working from home is possible;

• A pension scheme;

• A free continuous travel insurance with worldwide coverage;

• Attractive discounts on, among other things, holidays, hotel stays, and car rentals;

• Not only you, but also your family, relatives, and friends receive discounts on our holidays;

• Discount on supplementary health insurance;

• A relaxation massage at the office every quarter;

• Sports activities and parties organized by the Corendon sports and party committee.

In our Customer Service department, we dedicate ourselves every day to professional, adequate, and customer-friendly complaint handling. In this way, we try to turn a disappointing holiday experience into a positive memory. With a team of engaged and solution-oriented colleagues, we listen to our customers, think along with them, and search for the best solution. This ensures that a less pleasant experience is not the last thing a customer remembers about Corendon.

The number of French-speaking customers at Corendon is growing. To offer these French-speaking customers the attention and service they deserve, we are looking for an engaged colleague to help them further in a professional and empathetic manner.

Your contribution

As a French-speaking Customer Service Representative, you are an important link in restoring customer trust. You carefully register and handle complaints in our systems, draft clear and customer-friendly responses in French, and actively think along about improvements in our service provision. Additionally, you support our travel management at the destinations when customers need extra help or attention. You, more than anyone, know how important it is to empathize with the customer without losing sight of the perspective and interests of the company.

Together with another colleague, you are responsible for the complaint handling of French-speaking customers, both during and after the holiday. This requires independence and initiative. You are solution-oriented and dare to make decisions. You are not deterred by complicated cases involving multiple interests, and you always search for a reasonable solution. You also quickly familiarize yourself with terms and regulations that influence the correct handling of French-speaking complaints. Can you make a disappointed customer enthusiastic again for their next holiday with Corendon? Then we would love to meet you!

Your work environment

You will work from our head office in Badhoevedorp, where you stand ready for our customers every day together with an engaged team of colleagues. Within the Customer Service department, we combine customer focus, collaboration, and solution-oriented thinking. The lines are short, the atmosphere is informal, and there is plenty of room to think along and take initiative.

• You have a completed MBO education, preferably in tourism and/or law. You have demonstrable work experience in a similar position;

• You are available for at least 24 hours per week;

• You are solution-oriented, customer-friendly, and service-oriented;

• You are persuasive, independent, and flexible;

• You can express yourself perfectly in Dutch (verbally) and French (verbally and in writing);

• You are creative with language.

Will you help us bring a smile to our customers' faces even after a less-than-ideal experience? Then apply today!

Do you have questions about this vacancy? Feel free to call or WhatsApp us:

• Nanja Pel, HR Advisor: 0628572343