Ground Operations Intern

• You are a second- or third-year student of a relevant HBO (higher professional education) program.

• You are 18 years or older.

• You have experience with relevant computer programs.

• You are customer-oriented, flexible, stress-resistant, and possess strong communication skills.

• You have a good command of both the Dutch and English languages, both spoken and written.

• You have a problem-solving mindset.

• You are willing to work irregular shifts, including weekends and nights.

Acquisition in response to this vacancy is not appreciated.

• An educational and challenging internship at a leading airline.

• The opportunity to develop professionally in a dynamic working environment.

• Responsibility and independence within your role.

• An informal and young corporate culture.

• An internship allowance of € 750,- gross on a full-time basis;

• Participation in sports events and parties organized by our sports and social committee.

For the Ground Operations department, we are looking for an enthusiastic and eager-to-learn intern starting from February 2027. This internship offers you a unique opportunity to gain practical experience in a dynamic environment. Are you a strong communicator, a true team player, and do you love providing people with the right information? Then read on!

As a Ground Operations Intern, you will become part of the Ground Handling team. You will contribute to the efficient and effective handling of passengers and aircraft within our extensive network. You will work closely with the Ground Operations Coordinators and Manager Ground Operations and play an important role in improving our flight handling processes.

Your responsibilities:

• Representing our organization and acting as a point of contact for Ground Operations-related matters.

• Maintaining contact with external parties such as handlers and passengers.

• Supervising the quality of our suppliers' performance in accordance with contracts and Service Level Agreements (SLAs) regarding catering, check-in, gate and platform handling, and cleaning.

• Reporting incidents, drafting Handling Irregularity Reports, and making recommendations for process improvements.

• Regularly being present at departure flights to monitor processes.

You will work both at the airport and at our head office in Badhoevedorp. Together with your colleagues, you will safeguard the quality of our services and ensure that all involved parties, from passengers to internal departments, are provided with accurate information. You will have frequent contact with departments such as Base Coordination, Operation Control, catering, Customer Care, and Cabin Operations.