Manager Operations

Are you a results-oriented operational leader who knows how to embed structure, predictability, and continuous improvement? Can you lead employees through a complex transformation toward process-driven working, where technology and customer value go hand in hand? Then we are looking for you!

You will strengthen Athora Netherlands as Manager Operations. You will report to the Director Customer Services and lead the execution heart of Customer Services. With your team, you will ensure efficient, reliable, and predictable processing of pension administration, with a focus on standardization, quality, scalability, and risk management.

The main responsibilities:

· You are responsible for the performance of several interconnected operational pension processes and lead the employees working within them.

· You develop and realize the multi-year vision and the annual plan for Operational Excellence within your area of responsibility.

· You embed operational management with daily and weekly starts, performance dialogues, visual management, Obeya principles, and structural improvement cycles.

· You define performance standards and manage based on quality, productivity, customer satisfaction, compliance, risks, and cost per policy.

· You stimulate ownership, craftsmanship, and accurate execution and create a safe, inclusive, and results-oriented working environment.

· You are the process owner, manage planned optimization, and direct change from the epic-owner role.

· You connect operations, process management, IT, data, change, and commercial objectives and create commitment among senior stakeholders.

· You follow external developments and translate technology, automation, and best practices into concrete improvement initiatives.

· You have at least 10 to 15 years of relevant operational experience within services, customer contact, pensions, insurance, or a comparable sector.

· You have at least 8 years of leadership experience in planning, organizing, and realizing medium-term objectives.

· You have demonstrable experience with operational change and transition programs and investment issues at the intersection of IT and business.

· You have experience with Operational Excellence, Lean Management, process management, and continuous improvement.

· You have experience with performance management, KPI management, capacity management, and operational governance.

· You have experience with cultural change and organizational development.

· Experience within financial services, pensions, or insurance is a strong plus.

· You combine people-oriented leadership with vision, decisiveness, data-driven decision-making, and strong stakeholder management.

We cordially invite you to apply. It is good to know that internal Athora employees have priority during the placement procedure.

You will join approximately 900 colleagues who all believe they work for a special company. You will get the opportunity to make an important contribution to the socially relevant theme of pensions. We ensure that your pension is well-arranged, so that you can enjoy your old age without worry.

You will get the chance to truly make a difference when it comes to sustainability, because we have been setting the tone in our business operations and our investments for years. Naturally, you will get a (flexible) workplace at our office in Amsterdam that belongs to the top 7% in the world, truly. And because you will also work from home regularly, you will receive a budget to properly equip your home workspace.

In exchange for your commitment, talent, and skills, you will receive, in addition to your salary plus a holiday allowance and a thirteenth month, 27 vacation days (based on a 36-hour contract) and a public transport card or travel expense allowance for the days you come to the office. And, not unimportantly, you will receive a good training budget so that you can continue to develop yourself. This gives you the chance to grow, within our company or beyond.

Salary per month:
Based on collective labor agreement (cao) scale 18 HAY, the range is € 7,060.37 to € 9,413.82 based on 36 hours.

Then respond quickly via the application button!