Manager Pension Administration Engineering - Change & IT Customer Services

The Manager Pension Administration Engineering is responsible for the reliable, future-proof, and manageable development and management of the pension administration and supporting applications within Customer Services. The role focuses on improving the
maintainability of Lifetime, reducing failures and failure sensitivity, and strengthening the engineering capability surrounding critical administrative processes. Additionally, the manager is responsible for visioning, strategy, and execution for the replacement of
Lifetime with a future-proof DC administration system and, where relevant, the future positioning of DB administration. An important goal is that Vactas and Lifetime align fully with the BPM layer, so that straight-through-processing business processes are reliably and scalably supported.
Main responsibilities:
• Leading the Pension Administration Engineering team within Change & IT Customer Services, consisting of approximately 14 IT engineering professionals, with a focus on craftsmanship, ownership, continuity, talent development, and engineering maturity.
• Developing, modernizing, and managing Lifetime and Vactas as core systems for pension administration, including Business Central, ZLOT for quoting and extending, and Documents/Rotaform. Translating business needs, product innovation, pension administration requirements, target architecture, and lifecycle management into engineering roadmaps, technical choices, and predictable delivery.
• Improving the maintainability of Lifetime and structurally reducing failures, failure sensitivity, operational risks, and technical complexity within the pension administration chain.
• Shaping and realizing the vision, strategy, and approach for the replacement of Lifetime by a future-proof DC administration system and, if relevant, the future positioning or replacement of DB administration. Preparing the organization for
this development.
• Directing and managing demand for the outsourcing parties for Vactas, ZLOT, Document development, Business Central, and Calculation functionality (Triple A).
• Ensuring that Vactas and Lifetime are connected to the BPM layer for the purpose of reliable, scalable, and as much straight-through-processing business processes as possible.
• Steering towards modern engineering practices, including software design, test automation, security-by-design, manageability, technical debt reduction, technical governance, capacity management, and sourcing strategies.
• Collaborating with business, pension experts, architecture, data & AI, security, platform teams, and vendors, including contract ownership, contract, and vendor management for the suppliers of relevant applications and solutions.
• Directing and ensuring the end-to-end onboarding process of new applications, whereby it is guaranteed that these comply with internal policy frameworks, architecture, security, privacy, and compliance requirements and have obtained the required approvals from Athora governance bodies
before they are taken into production.
• Serving as a point of contact for Accountants, DNB, AFM, and internal supervisors as 2nd and 3rd line.

University-level working and thinking level, preferably in computer science, software engineering, information management, business administration, or a similar field.
• 10-15 years of experience with IT delivery, software engineering, application development, or application management, preferably within financial and pension services or a pension execution organization.
• Extensive experience in managing IT engineering professionals and/or DevOps teams in a complex, business-critical application environment.
• Experience with core systems for pension administration, life insurance, financial administration, or similar administrative platforms.
• Strong knowledge of software engineering, DevOps, CI/CD, test automation, integrations, security-by-design, lifecycle management, and manageability.
• Experience with modernization, migration, or replacement of legacy applications and business-critical core systems.
• Experience in translating target architecture, business processes, and administrative requirements into technical roadmaps and implementation choices.
• Knowledge of BPM, process orchestration, straight-through-processing, APIs, data foundations, and integration patterns.
• Experience with stakeholder management towards business, pension administration, IT, architecture, data, security, vendors, and senior management.
• Knowledge of laws and regulations, IT risk, privacy, security, DORA, and compliance requirements within a regulated environment.
• Experience with SAFe agile standards
• Excellent command of the Dutch and English languages, both spoken and written.