Customer Coach

Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future.
With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

Do you want to help customers with both support and advice? Do you enjoy switching between telephone contact, client visits, and training sessions? At TwinQ, we are looking for a customer coach who helps managers of Owners' Associations (VvE's) make their work easier with our software.

Every morning begins with a cup of coffee and a smile. You open your laptop and greet your colleagues, catching up briefly about the weekend, and then move on to the daily stand-up. In the stand-up, you and your colleagues discuss the plans for the day, how the past week went, and what the focus is. Your role as a customer coach goes beyond answering customer questions; you are the person who finds the right solution for every problem.

As a customer coach, you are the first point of contact for managers of Owners' Associations (VvE's). You listen to their wishes, answer questions, and offer tailor-made solutions. With this, you help to carry out the extensive process of VvE management as easily as possible. This is not only great for the managers, but also for the residents.

You switch between telephone calls, emails, and meetings with customers. You start by answering questions via telephone and email, and you develop step-by-step towards providing user training at customer locations. After a thorough onboarding period, you will independently give training and visit customers throughout the country. You build long-term relationships with customers by understanding their needs and supporting them proactively. Together with our team, you will work on innovative ways to improve the VvE management process and take our service to a higher level.

You will be working in an incredibly friendly team, where you can count on an extensive onboarding process at the start of your new position. Additionally, we offer the following benefits:

• Salary between €3,500 and €4,500 gross per month, plus 8% holiday allowance
• Personal performance bonus that can amount to as much as 2 months' salary
• 27 vacation days (full-time), with extra days at 5 and 10 years of service
• Excellent pension scheme with ASR, where Aareon pays 80% of the premium
• Plenty of room for personal growth thanks to guidance, training opportunities, courses, and internal career advancement opportunities
• 40-hour work week, part-time negotiable (36 or 32 hours)
• Company fitness and bicycle scheme
• Laptop and work phone
• Fun extracurricular activities, including our summer festival, Christmas party, events organized by the Works Council and vitality team, and cozy Friday afternoon drinks

• Good communication skills in Dutch, both oral and written
• Positive attitude and the ability to perform under pressure
• Interest in technology and willingness to learn new systems and tools
• You enjoy alternating between working at the office and at customer locations