Control Room Operator

• Salary from 16.25 per hour

• Attractive allowances for evening, night, and weekend shifts

• Travel allowance of € 0.25 per km

• A work week of 32 to 36 hours, Monday through Sunday, between 00:00 and 24:00

• Fixed-term contract with a view to a permanent contract

• 25 vacation days (on a full-time basis)

• A dynamic and varied job in Amsterdam

• Opportunities for personal development and growth within the position

• Training and education in our VolkerWessels Academy

• An extensive onboarding: to give you a soft landing during your first period

• Sustainable and flexible travel through our versatile mobility plan: by (lease) bike or public transport

Are you someone who always maintains an overview and reacts sharply in busy situations? Do you enjoy ensuring everything runs smoothly behind the scenes AND having direct contact with visitors? Then you are the control room operator we are looking for in our new team in Amsterdam!

We manage parking in Amsterdam: approximately 40 parking garages, 10 parking lots, and 10 bicycle storage facilities spread throughout the city. Together with the employees of Pantar, the municipality's social enterprise, we form one team that ensures a smooth and welcoming parking experience. In the control room, you play a key role in this.

As a control room operator, you are the primary point of contact for visitors of multiple parking facilities in Amsterdam. From our 24/7 control room, you maintain the overview using modern technology: you communicate via intercom, camera surveillance, and advanced systems to help visitors quickly and professionally. You supervise safety, traffic flow, parking movements, and payment processing, and intervene when necessary.

At the same time, you support the team leader. You provide direction during busy periods or malfunctions, distribute tasks, and ensure your colleagues know what needs to be done. If the team leader is not present, you step forward as the first point of contact for the team. In this way, you work together to ensure the operation runs smoothly day and night.

It doesn't stop there. You actively contribute ideas on how we can make the work in the control room and the parking facilities smarter, more data-driven, and more customer-oriented. With your commitment, you combine efficiency with humanity: switching gears quickly where necessary, but always with an eye for the visitor and your colleagues.

Of course, you don't do this alone. Together with your colleagues in the control room and the team leaders, you ensure an optimal parking experience in Amsterdam 24/7. This means working in a full continuous rotation with morning, afternoon/evening, and night shifts. Varied, challenging, and in the heart of the city. Do you already have experience as a dispatcher, or with camera surveillance and security? Then there is a good chance you will quickly feel at home in this role.

• Even if you have experience as a dispatcher, or in the world of camera surveillance and security, we cordially invite you to apply - your background fits perfectly with this role.