Crew Controller KLC

• A gross salary between € 3,525.10 and € 4,656.89 gross per month;
• Plenty of room for personal development and great growth opportunities;
• Shift allowance up to 30%;
• An excellent pension scheme;
• 8% holiday allowance;
• An end-of-year bonus of 8.33%
• A profit-sharing scheme, up to 20%;
• 25 vacation days and 5 extra days off;
• 7 extra days off if you work irregular shifts;
• Significant discount on flight tickets (if you have been employed for at least 6 months);
• A sustainable transport policy, including 100% free travel to work via Public Transport (within the Netherlands);
• If your position allows it: working from home and working from abroad for up to 8 weeks (EU and Caribbean region);
• Discount on your health insurance;
• A budget for sustainable employability.

Vacancy type: Regular
Location: Schiphol Oost
Hours per week: 40
Education level: HBO
Apply by: 05-11-2026

Working as a crew controller at KLM Cityhopper: an opportunity you truly do not want to miss. Get to work monitoring and adjusting crew rosters for efficient and punctual flight operations. Contribute to solving operational disruptions and work on optimizing crew assignments and costs. Step on board at KLM, and seize the chance to develop yourself in a dynamic and international environment!

As a crew controller, you are responsible for scheduling and adjusting crew rosters, so that the planned schedule can be executed as completely and punctually as possible. You continuously monitor crew rotations and ensure that legal and CBA rules are complied with. This takes place under time pressure and with frequent consultation with various departments to find the best possible solution.

• you handle crew call-up and call-off requests, so that the schedule can be executed on time;
• you monitor and adjust the rosters of cockpit and cabin crew, taking legislation and CBA rules into account;
• you consult with other departments to find solutions for disruptions in the schedule, such as sickness or delays;
• you ensure the timely adjustment of rosters in special situations, such as unforeseen circumstances or operational problems;
• you manage administrative tasks, such as registering roster changes and communicating changes to various departments.

You will be working in the Crew Control team at KLM Cityhopper, a dynamic working environment where you work closely with colleagues from different departments. The workplace is in the operations control centre (OCC) at Schiphol-Oost. You work directly with other crew controllers and the specialist crew operations control, under the leadership of the department manager. You and your team work in rotating shifts, from Monday to Sunday, 24/7.

• Flexibility
• Taking initiative
• Interpersonal sensitivity
• Team player and connector
• Stress resistance
• Persuasiveness

• A challenging role at a unique Dutch company;