Smart Finance Support Specialist

• A challenging and varied position with plenty of freedom and responsibility
• Profit sharing, pension scheme, and share program
• Lease-a-Bike scheme with mileage allowance
• 28 vacation days + the possibility to purchase additional days
• Flexible working hours and a fully equipped home working space
• Room for personal development through internal and external training
• Working at a 'World Class Workplace'

As a Smart Finance Support Specialist, you support customers in the use and management of their financial planning and reporting solutions. You are the first point of contact for support requests, monitor progress, and ensure a fast and effective resolution. You work with tools such as Jedox and IBM and involve internal or external experts where necessary.

• Registering, analyzing, and resolving support requests within agreed service levels
• Informing customers about the progress of requests
• Identifying areas for improvement in tooling and processes
• Documenting solutions and communication
• Contributing to knowledge sharing and development within the team
• Working according to standardized processes and procedures