Customer Success Manager

• Market-competitive salary based on 40 hours, depending on knowledge & experience;
• A bonus scheme;
• Lease car or mobility budget;
• 27 vacation days, with the possibility to purchase additional days;
• A visible, strategic role with impact on customers, collaboration, and growth within multiple business units and the broader perimeter;
• Plenty of room to further shape the Customer Success approach and make it scalable;
• Laptop and phone and the possibility to work hybridly from a suitable Axians location;
• Training and development opportunities via the VINCI Energies Academy;
• Good secondary employment conditions, including a pension scheme and possible participation in our share program.

You are the strategic director of the post-sales customer relationship. Together with the customer, you build a success plan, monitor progress and usage, discuss results, and translate new ambitions into concrete next steps. You work closely with segment managers, sales, Service Delivery Managers, consultants, architects, adoption specialists, and business leads.

The role is explicitly cross-organizational: you work based on customer interest and mutual growth, not from a single location, discipline, or individual proposition. You bring parties together, ensure clear ownership, and prevent fragmentation in customer approach and follow-up.

Customers experience one Axians. You ensure that we act accordingly internally: more strongly connected, with one customer agenda, and focused on lasting success.

Organizations are investing heavily in Microsoft Cloud, AI, Copilot, Agents, security, data, and modern workplaces. However, real value only arises when technology is used sustainably, employees can work with it, and the service delivery demonstrably contributes to the customer's goals.

As a Customer Success Manager, you ensure that customers achieve lasting results from our solutions and services. You look beyond an individual project, contract, or business unit. From one shared customer agenda, you connect the WCS business units in Alkmaar, Eindhoven, and Groningen with relevant expertise and propositions within the broader perimeter. This creates one recognizable Axians approach for the customer, with access to the right knowledge at the right time.

• Conducting periodic strategic sales meetings and executive business reviews regarding value, adoption, service delivery, risks, and development opportunities;
• Monitoring the entire customer journey: from onboarding and implementation to adoption, optimization, renewal, and further growth;
• Identifying and qualifying opportunities surrounding AI, Copilot, Agents, security, secure networking, data governance, cloud, adoption, and managed services;
• Translating customer ambitions into an integral roadmap and ensuring that specialists from different disciplines connect in a timely manner;
• Increasing customer satisfaction, usage, and demonstrable value, with attention to continuity, renewal, and expansion of the collaboration;
• Gathering customer feedback and translating this into improvements in propositions, service delivery, processes, and the joint go-to-market;
• Creating reference value, customer stories, and ambassadorship in collaboration with the customer, sales, and marketing;