Service Advisor in the Netherlands

Are you the face of customer friendliness? Are you looking for a dynamic, varied role in which you truly make a difference for customers? Do you know how to remain calm in a hectic environment and are you always solution-oriented? Then this position as a Service Advisor at Van Mossel Peugeot in Hoorn might just be your next challenge!

What are you going to do?
For our Van Mossel Peugeot branch in Hoorn, we are looking for an enthusiastic and customer-oriented Service Advisor. In this role, you are the first point of contact for our customers and ensure that they feel welcome and well-assisted from the very first moment of contact. You manage the workshop schedule, plan appointments, and ensure that everything runs smoothly. You receive customers with a smile and help them with various questions, especially regarding service and maintenance. You are in constant contact with both the customers and the workshop, passing on the correct information to our mechanics so that they can work optimally. As soon as the car is ready, you discuss the performed work with the customer and process everything administratively.

Your daily tasks include

• Scheduling and managing appointments for the workshop;

• Creating and following up on work orders;

• Monitoring the progress of the schedule and work agreements;

• Providing explanations regarding invoices and the work performed;

• Preparing appointments so that everything is clear in advance.

Who are you?
You may have already gained experience as a service advisor in the automotive sector, but even if you come from hospitality or another service-oriented role, you are very welcome. You know better than anyone how to help customers with enthusiasm and professionalism, and you are able to maintain an overview, even when it is busy at the desk. Most importantly, you have customer friendliness in your blood and love to take the burden off customers. Your communication skills are excellent and you enjoy working in a team. Furthermore, you recognize yourself in the following profile:

• At least 3 years of work experience in a service-oriented role;

• Proficiency in the Dutch language, both spoken and written;

• You are available full-time.

What do we offer you?
Working at Van Mossel means working at a fast-growing organization with a strong family atmosphere. Despite our size as a market leader in the Benelux, the warm, collegial working atmosphere is maintained.