Service Desk Officer

• Salary between € 3,000 and € 3,800 gross per month (based on 40 hours) depending on knowledge and experience;

• Unlimited leave; you take time off when it suits, in good consultation with your team

• A company laptop;

• The travel allowance is €0.25 net per kilometer;

• A monthly allowance of €18.30 for your supplementary health insurance;

• Together with your manager, you will establish a personal ambition and your development plan.

As part of VolkerWessels Infra IT, you will work on the stable and future-proof IT foundation that supports the VolkerWessels Infrastructure Division on a daily basis.

Are you the future-maker who, as a Service Desk Officer, ensures that users can count on fast, clear, and reliable IT support? Do you take responsibility for the quality of the service desk and dare to make bottlenecks discussable? Do you maintain an overview in a dynamic environment and know how to help colleagues further with technical matters? Then we would love to make an impact together!

Impact for the future. At VolkerWessels Infra IT, we are the cornerstone of IT within our Infrastructure division, enabling growth, safety, and sustainability in a constantly changing world. As the trusted partner responsible for delivering fundamental IT layers, we enable the Infrastructure division and their operating companies to excel in their digital initiatives by delivering reliable, secure, and future-proof services.

As a Service Desk Officer within VolkerWessels Infra IT, you fulfill an important link within our organization. You are active in an environment where infrastructure, digitalization, and collaboration come together. From the service desk, you support various infrastructure companies and deal with a wide and varied IT landscape. You work closely with colleagues within Infra IT and other IT disciplines, giving you a good insight into how IT contributes to our projects and processes. In this role, you make a visible contribution to daily continuity as well as to the further development of our IT services.

• Willing to work within varying shifts between 07:00 and 17:00;

• In possession of a B driver's license and own transport, due to limited public transport accessibility;

• Residing in the vicinity of Vianen.

• Independently handling complex first-line IT incidents and service requests;

• Ensuring a complete and high-quality intake of incidents and service requests and escalating them to the correct resolution group where necessary;

• Identifying bottlenecks, trends, and recurring incidents;

• Thinking along with and contributing to process improvements (including ITIL/service management);

• Monitoring SLAs, progress, and priorities;

• Coordination with second- and third-line support and other stakeholders;

• Ensuring clear communication towards users and management.