Service Advisor in the Netherlands

As a Service Advisor Trucks at Louwman Mercedes-Benz, you are the first face our customers see and the one they remember. You provide a warm welcome, sincere attention, and a service experience that matches the level of Mercedes-Benz Trucks.

With you, a customer immediately feels at ease. You listen, think along, and provide clear advice. Whether it concerns maintenance, an urgent job, or a question on the road: you ensure everything is clear and perfectly arranged. Thanks to you, the customer knows one thing for certain: my truck is in good hands.

And perhaps most importantly: you derive your satisfaction from satisfied customers. In fact, you only become truly happy when your customer is too. That is exactly what characterizes you.

You are the connecting factor between the customer and the workshop, but also between the various departments within the branch. It is precisely that role that gives you energy: switching gears, coordinating, and ensuring that everything comes together seamlessly for the customer.

You start your day together with your colleagues, coordinate the planning, and ensure you are prepared for everything that comes your way. During the day, you receive customers, listen to their stories, and guide them from arrival to departure. You keep them informed, provide transparent advice, and ensure that expectations are not only met, but exceeded.

• You receive customers in a welcoming and professional manner

• You connect customers, the workshop, and colleagues, ensuring everything comes together smoothly

• You listen attentively and translate wishes into clear agreements

• You proactively keep customers informed of the progress

• You provide honest and clear advice, including regarding additional possibilities

• You ensure a smooth and pleasant customer experience from start to finish

What do we ask of you?

You get energy from contact with people and switching between different parties. You know better than anyone how to connect people and ensure everyone is on the same page. And at least as importantly: you can sense exactly what a customer needs, sometimes even before they know it themselves.

Additionally:

• Do you have an affinity with the transport and automotive world?

• Are you representative and strong in communication?

• Do you work in a structured and careful manner?

• Do you consider collaboration to be a matter of course?

• Do you live within a 40 km radius of Gilze?

• Do you have a sense of humor—at the right moments, of course!

• You adapt your work flexibly to offer customers the best service, at the moment it counts and for as long as it is necessary.

At Louwman Group, in addition to an enthusiastic and expert team, we offer you:

• A salary aligned with your knowledge and experience.

• 24 vacation days plus ADV, to be taken in time or paid out.

• 8% holiday allowance, paid monthly.

• Allowances for working on Saturdays and in the evenings.

• Discounts on Louwman products.

• Training via our learning environment and Mercedes-Benz.

• Growth opportunities within Louwman Group.

• A bonus of € 1250,- net for referring a new colleague.

Louwman Dealer Group is involved in the sale of new and used passenger cars, commercial vehicles, and trucks, repair and maintenance, damage repair, mediation in financing and insurance, and the central purchasing of used cars across more than fifty locations. Louwman Mercedes-Benz represents a high-end luxury brand in the field of commercial vehicles. The brand offers high-quality products and is often a market leader in terms of technology and safety systems. In combination with perfectly tailored service, it has ensured a loyal customer base for years.

Become enthusiastic?
Then respond quickly, we would love to receive your CV via the application button! Should you have any questions, please contact: Tymon Pool via 06-28979876

Does this position not suit you, but would you still like to work with us? Then look at Werken bij Louwman - Samen. Durven. Groeien for the current vacancies.