Customer Service Employee

• An enjoyable and educational position for 28 hours per week;
• A pleasant working environment within an informal, dedicated organization;
• A good salary with an attractive package of secondary employment benefits;
• 25 vacation days + 26 ADV days (based on full-time);
• Pension scheme and travel allowance;
• Extensive onboarding process with various trainings;
• Extra benefits such as sports subscriptions and an active staff association;
• A position where work is performed exclusively on-site.

Are you strong at organizing, do you love varied administrative tasks, and do you get energy from solving problems? At ROCKWOOL, you will ensure that customer processes run smoothly behind the scenes and that your Customer Service colleagues are optimally supported. You will join a dedicated team with short lines of communication, where your accuracy, initiative, and commitment truly make a difference. Ready for a new challenge in our back office?

• You are fully and independently responsible for processing and managing orders;
• You coordinate production and deliveries with the Production Planning and Logistics Planning departments
• You monitor and update information in the ERP system (SAP) and the CRM system.
• You support Customer Service colleagues with administrative issues and solving customer problems.
• You maintain contact with internal departments, such as Purchasing, Transport Planning, and Production Planning, to correctly handle customer inquiries and processes.
• You monitor outstanding files and lead times and actively contribute to improving the quality and efficiency of administrative processes.

As a Customer Service Employee, you will be part of a dedicated team that strives daily for optimal service. Together, you will ensure a customer-oriented, efficient, and careful handling of customer inquiries. From our location in ROCKWOOL Roermond, we primarily maintain contact with business customers (B2B) in the Benelux.

The Customer Service team consists of 9 employees and is divided into a front office and a back office. For this vacancy, we are looking for a new colleague to strengthen our back office team. Your location is Roermond.

This is you!

A proactive and enthusiastic professional with a strong personality. You possess a friendly and customer-oriented attitude and have strong communication skills, enabling you to build and maintain good relationships with customers and the internal organization. Even under time pressure, you think ahead, set priorities, and safeguard both organizational and customer interests. Providing good service is in your blood.

• Experience is a plus; we find your motivation more important!
• Availability for 28 hours per week. Working days are negotiable.

At ROCKWOOL BNL, you will have a challenging customer service position in the back office at a growing, international, and ambitious organization with high-quality products and systems.

According to our colleagues, working at ROCKWOOL feels like a warm bath. You will join a pleasant, informal organization with a true family culture, short communication lines, and a hands-on mentality. A place where colleagues stand ready for one another and where you achieve results together.