Customer Experience Specialist NL (32-40 hours)

⚖️ 28 vacation days, plus national holidays

🚀 A competitive monthly bonus based on performance

💆‍♀️ Every month a €40 voucher via our benefits platform Epassi - so you can pamper yourself too

🧠 Support regarding mental health through our partnership with OpenUp

🚲 Opportunity to make use of the Lease a Bike plan starting from your second contract

🔒 Participation in the pension plan at Bright Pensioen starting from your second contract

🍀 An extra day off per year - the Treat Yourself Well Day - to recharge and take time for yourself, your way

🎉 Team spirit: Regular team outings, after-work drinks, and an open, dynamic company culture.

As a Customer Experience Specialist, you will answer phone calls, emails, and chats, and serve as the first point of contact for both customers and Treatwell salon partners. You are an expert in everything related to Treatwell and you know how to confidently provide support for a wide range of questions - from using our salon software to handling a disappointing treatment.

• You deliver excellent customer service at every point of contact
• You use tools such as Salesforce and Slack to keep track of information and communicate effectively with your team
• You solve problems and facilitate constructive conversations between our customers and partners
• You handle a large number of customer inquiries with confidence and ease
• In addition to providing support, you will also have the opportunity to develop your commercial skills by advising our salon partners and helping them grow their business

You work efficiently, can multitask, and always maintain a positive attitude and friendly service at every point of contact. You report to the Customer Experience Team Lead and work in an international environment with the possibility to work 40 hours per week, from Monday to Friday.

• You possess strong communication skills, both verbal and written, in Dutch and English
• Knowledge of additional languages (French, German) is a plus
• You have an eye for detail, without losing sight of efficiency
• You are well-organized, plan your day effectively, and achieve goals and targets
• You are flexibly available from Monday to Friday
• You have a positive attitude and take proactive responsibility for your work

Hi, we are Treatwell. Nice to meet you.

We are a team of 800 (and growing) passionate and talented people spread across Europe. We offer the smartest salon software in the industry, linked to Europe's largest booking platform. We work with more than 95,000 salon partners in 14 countries and process more than 14 million bookings every month. And... breathe.

But we are far from finished. We are in the middle of an exciting digital revolution in the hair & beauty industry.

If this excites you, this might just be the perfect role for you.