Customer Service Quality Expert (m/f/d)

To support you in the best possible way with your individual needs - whether it is leading a healthy life, having enough time for yourself, or further developing your skills - we offer a wide range of different, location-specific benefits:

• Your salary package: In addition to the fixed salary, you can expect a travel allowance , which is paid out in addition to your salary.
• Welcome: We want you to feel comfortable with us from day one. Therefore, we welcome you with our comprehensive onboarding program.
• Redcare Events: We promote team building through creative team events and celebrate our successes together at regularly occurring parties.
• Vacation: We offer you 28 vacation days and a vacation bonus once per year (8% of your annual gross) in addition to your salary.
• Referral program: Because you know best who fits with us, successful referrals are rewarded with a bonus.

• Quality monitoring & assurance: You monitor and evaluate customer contacts via telephone, email, and chat based on defined quality standards and document your results objectively, fairly, and traceably.

• Quality analysis & spot checks: You analyze quality trends, identify recurring errors and anomalies, and carry out targeted additional checks if necessary.

• Training needs & improvement potential: You identify knowledge gaps and optimization opportunities and derive possible training and improvement measures from them.

• Communication & collaboration: You share relevant quality deviations and insights with the responsible managers and work closely with other teams.

• Continuous improvement: You actively contribute your insights and ideas to sustainably further develop processes, workflows, and quality standards.