Customer Service Officer

· Completed mbo-4 education.

· You have a strong customer- and service-oriented attitude and experience within a customer service environment. Experience with commercial activities, such as cross- and upselling, is a plus.

· Affinity with systems such as SAP, ERP, and CRM. Experience with order management and invoicing processes is a plus.

· Strong communication skills and the ability to work effectively with customers and various internal stakeholders.

· You work accurately, are flexible and stress-resistant, and know how to set priorities in a dynamic environment.

· You have a proactive attitude, a strong sense of responsibility, and the drive to continuously improve and help build the further development of the department.

· Good command of the Dutch and English languages, both orally and in writing. Knowledge of French is a plus.

· You are a team player, but can also take responsibility and make decisions independently.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Working at our organization means working together on health in an international working environment with dedicated colleagues. You will get all the space to develop yourself and show who you are. Furthermore, you can count on attractive employment conditions, such as:

• Competitive salary depending on your knowledge and experience.
• 3% year-end bonus and an annual bonus based on individual and company results.
• At least 35.5 vacation days.
• Travel allowance and a solid pension scheme.
• A high-quality company restaurant with fresh and healthy daily options.
• Excellent accessibility: the train station is located directly at our main entrance and there is ample parking availability.
• A contribution to your personal gym membership to support your vitality.
• A beautiful private park on the premises, ideal for a walk, a break, or a moment of relaxation.
• Mental wellbeing support via Lyra Health for you and your family members.
• Access to a separate prayer/meditation room.
• Extensive growth opportunities thanks to the size of the site and the presence of many disciplines and global departments represented in Boxmeer.

Do you want to make a difference for customers every day and also contribute to animal health? As a Customer Service Officer, you are the connecting link between our customers, commercial teams, and supply chain.

As a Customer Service Officer within Customer & Business Support (C&BS, Commercial Operations), you are responsible for the daily operations regarding customer contact, order management, and accounts receivable management. You are the first point of contact for customers in the Netherlands and also serve as a back-up for Belgium and Luxembourg. You ensure professional, accurate, and service-oriented handling of orders, questions, complaints, and requests.

In this role, you work closely with Account Management, Marketing, Supply Chain, and other internal stakeholders. You make an important contribution to strengthening customer relationships, ensuring high customer satisfaction, and continuously improving the customer experience. Additionally, we expect you to actively think along about improvements in processes and services, so that we as a department can continue to grow and further develop into a strong and future-proof Customer Service organization within the Benelux.

· Processing customer orders arriving via eShop, e-mail, and telephone, and ensuring correct and timely processing in SAP Atlas and MAXX CRM (Salesforce).

· Answering customer questions about products, prices, availability, and the eShop, and independently solving or coordinating logistical and administrative issues.

· Maintaining daily contact with customers and working closely with Account Management, Marketing, Supply Chain, and our logistics service provider (3PL) to ensure an optimal customer experience, a reliable supply chain, and a high service level. You align customer questions, order handling, and logistical processes with internal and external stakeholders and contribute to efficient cooperation within the entire supply chain.

· Carrying out after-sales activities, such as calling campaigns, product introductions, customer follow-up, and CRM registrations, in support of commercial objectives and customer satisfaction.

· Ensuring correct administration, including managing customer data, supporting SOX compliance activities, and coordinating promotional actions and agreements.

· Actively contributing to the further professionalization of Customer Service by proposing improvements, optimizing processes, and helping build the development of the department within the Benelux organization.

Job Description

Business Sales, Customer Order Fulfillment, Customer Relationships, Customer Service, Data Entry, Office Applications, Organizing, Process Improvements, Project Management

Regular

Not Applicable

10/23/2026