Commercial Customer Service Coordinator

As Customer Service Coordinator, you are the fixed point of contact for your customers and you ensure that their logistical processes run smoothly. You build strong customer relationships, actively think along about solutions, and ensure that transports are executed flawlessly from A to Z. Through your commercial mindset, you see opportunities to support customers even better, while simultaneously forming the connection between customers, planning, customs, and shipping. No two days are the same in this dynamic role within international logistics.

Be a part of DFDS. Be a part of the movement.

• Advising customers on transport possibilities and thinking along about suitable logistical solutions.

• Coordinating and supervising transport orders from booking to delivery.

• Proactively identifying customer needs and commercial opportunities within existing relationships.

• Collaborating intensively with planning, shipping, customs, and operational departments to realize the best service.

• Monitoring performance, lead times, and customer agreements and anticipating these in a timely manner.

• Resolving deviations and challenges with customer satisfaction at the center.

• Ensuring correct administrative processing, invoicing, and file management.

• Supporting the customer service team (± 6 colleagues) in the smooth running of transports, where experience with ferry traffic to and from the UK is a strong plus.

• MBO-4 work and thinking level.

• 2-4 years of experience in logistics, preferably in a customer-oriented role within logistics.

• Experience with ferry traffic to and from the UK is a clear plus.

• Strong topographical insight and cost awareness.

• Excellent command of Dutch and English.

• Proficient with systems and Microsoft Office.

• You get energy from customer contact and switch easily between different stakeholders.

• Proactive, strong communicator, and accurate in a dynamic working environment.

• Appropriate salary with 8.33% holiday allowance.

• Study opportunities according to our study regulations.

• Possibility of free travel on DFDS ships (3x per year).

• Pension scheme via ASR.

• WGA basic and excess insurance (fully paid by DFDS).

• Optional collective health insurance with a discount.

• Working within a stable, international, and growing organization with attention to sustainability, social involvement, and the environment.

At DFDS, we believe in people with character and motivation. Do you feel like making a difference in an international logistical environment? Then apply now! We look forward to getting in touch with you!