Jobs in the Netherlands, in English.

Business Support Coördinator

Hybrid in The Hague·Full-time·Added 1 month ago (last checked 12 Oct)

Odido

44 open roles

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Our summary

Work mode: Hybrid, The Hague
Contract: Full-time
Languages: Dutch
Experience: 2+ years

Skills

Onboarding

This job advert was originally written in Dutch.

Pay & benefits

What you'll get

In return, we offer an attractive employment benefits package:

30 vacation days (full-time) and a day off the day after Ascension Day;
Hybrid working: 3 days in the office, 2 days at home;
No company phone, but a €350 voucher to choose a phone yourself that you may keep;
Personal learning budget and access to more than 200 trainings and courses to continuously develop yourself;
A variable bonus scheme appropriate to your role;
A solid pension scheme via Zwitserleven;
Discount on your Odido Internet & TV or Klik & Klaar subscription for home;
A lease bike scheme for a healthy and sustainable way of traveling;
Employer contribution to your sports subscription - we like to invest in your vitality;
Access to an extensive discount platform with attractive deals on a wide range of products and services.

In short: your work matters and is seen and rewarded.

The role

In this versatile role, as a Business Support Coördinator, you are the link between our customers and our network. No customer is the same, which is why you offer tailored advice and service. Additionally, you are a driving force behind improvement plans and actively participate in various projects, making things increasingly easier for both our customers and ourselves.

What you'll do

You assist our business customers through various channels, such as email, telephone, and our customer portal. All requests, from reorders to invoice inquiries, are handled by you or forwarded within the organization. Sometimes you even visit customers to inform them about our systems and the possibilities of Odido.

Together with the account team, you ensure a seamless onboarding of new customers. Additionally, you proactively contact customers who are eligible for renewal. By working closely with account managers, we strive for nothing less than the best result for our customer.

What you bring

While the account manager focuses on closing deals, you, as a Business Support Coördinator, are our rock when it comes to service. You are not only enthusiastic and flexible, but also a master of communication. Your structured approach and strong personality ensure that customer satisfaction gives you energy. As a connector within the team, you always know how to set the right priorities, so that both the team and the customer can count on you! Furthermore, you possess:

HBO working and thinking level and/or 2-4 years of experience in a similar role;
Excellent command of both the Dutch and English languages;
A great sense of responsibility for delivering high-quality service.
You command the Dutch language at a minimum of B2 level and are able to communicate professionally with colleagues and customers.

When do you fit with us (and when not)?

Despite having many different colleagues, we look for a number of typical Odido characteristics in every new colleague. For example, you must be able to deal with a changing organization. The world of communication changes every day, and we grow along with it. Being naturally curious and interested in the technology we work with and the industry we are in helps enormously.

About Odido

Industry: Telecommunications
Website: odido.nl

In their own words

About the company & team

We want to become the most human-centric telecom provider in the Netherlands. We don't do that with scripts or standard answers, but with people who dare and want to make a difference in every conversation. You are on the front line of that ambition. Even if the customer doesn't see you, your impact is felt in every moment. Because when our systems work, people can work, and when people feel heard, trust is created.

At Odido, we are there for each other. We see each other's talents. We always listen and look at what is possible. Because you are at your best when you can grow, you get all the space for that at Odido. We look together at your ambition and talent and ensure that you get the opportunities to grow in your own way.

At Odido, you work in a committed and informal team, with room to grow and take steps.

All open roles at Odido