Support Coordinator

We are looking for a Support Coordinator for our IT team in Amsterdam.

The position of Support Coordinator is a varied and challenging role with a combination of operational and administrative tasks. Additionally, you propose areas for improvement and discuss these with your manager.

You are responsible for, among other things:

• resolving 1st line incidents regarding hardware and software (laptops and peripherals);

• setting up workstations, providing PCs, and organizing cables;

• maintaining the ticketing system;

• management of IT assets;

• providing explanations to new employees about the systems and writing user instructions and manuals;

• managing access passes;

• resolving malfunctions with copiers;

• facilitating video conferences;

• general IT activities;

• facility activities.

The ideal candidate has an affinity for IT and possesses a service-oriented mentality. Additionally, the ideal candidate possesses the skills below.

• You have basic knowledge of Windows, Microsoft 365, user accounts, and computer hardware.

• You can structure, plan, and organize well and you are able to assess priorities correctly.

• You are service-oriented and able to find a good balance between delivering quality and speed of handling.

• You are proactive in identifying operational problems and bottlenecks and you like to roll up your sleeves to solve them.

• You possess good oral and written skills in Dutch and English.

• You take responsibility for the follow-up of reports and want to continue developing yourself technically.

• You will work at an international top firm with an informal working atmosphere, where there is much enthusiasm and ambition to work towards further growth in and outside the Netherlands;

• You can make use of all kinds of inspiring initiatives, such as our work-from-home and Family Matters policies and our vitality workshops and coaches;

• Plenty of opportunity to develop yourself and to get the best out of yourself;

• You will work together with colleagues who have a passion for the profession, work pragmatically and solution-oriented, and are driven to achieve the optimal result for clients;

• Excellent primary and secondary employment conditions, including a competitive salary and 30 vacation days per year (based on full-time employment);

• The possibility to participate in national and international events;

• Weekly office drinks, a vibrant winter party, a well-catered lunch, and much more!

At Winston Taylor, we are always looking for the best talent, we stand for making a valuable contribution to society, and we embrace diversity. We also implement these core values in our selection procedure; the first selection is entirely anonymous. During the first phase (CV selection), our system ensures the complete anonymization of documents and data.

*Providing a Certificate of Good Conduct may be part of the procedure.