Customer Care Representative

As a Customer Care Representative at My Jewellery, you are the first point of contact for our customers. Whether someone has a question about an order, needs advice, or encounters an issue: you ensure that every customer feels heard and helped.

You have daily contact with customers via telephone, email, chat, and social media. With your personal approach and solution-oriented attitude, you turn every contact moment into a positive experience. You look beyond just the question and actively think along about how we can continue to improve our service. In this way, you contribute directly to the customer experience of My Jewellery.

• You help customers via telephone, email, chat, and social media in a personal and service-oriented manner;

• You think in solutions regarding questions and complaints and ensure appropriate handling;

• You perform administrative tasks arising from customer inquiries;

• You identify opportunities for improvement and actively think along about optimizing our customer experience;

• You coordinate with colleagues from different departments to resolve customer inquiries as effectively as possible.

Of course, you don't do this alone. Curious about who you will be working with soon? Meet the team!

You work 38 hours per week, primarily from Monday to Friday between 09:00 and 17:00. Additionally, you work one fixed evening shift per week from 13:30 to 22:00 and, in consultation, work approximately one Friday evening shift per month. You combine working in the office with working from home, being present in the office at least three days per week.

• You possess at least an MBO level of work and thinking;

• You communicate clearly and professionally in both Dutch and English;

• You have experience in a customer service function or a similar role;

• You are available 38 hours per week, including one fixed evening shift and approximately one Friday evening shift per month;

• You work independently, think in solutions, and have a service-oriented attitude.

My Jewellery is one of the fastest-growing brands and e-commerce companies in the Netherlands with international recognition. We develop collections and campaigns that make women's lives a little more beautiful. With more than 1,000 colleagues, we build a brand full of ambition and creativity every day. Our culture? Personal, involved, and sparkling. You can be completely yourself here and are given the space to grow, learn, and make an impact. Despite our strong, international growth, lines of communication remain short, the structure remains flat, and the sense of togetherness remains at a high level. As a team, we try to make a difference every day!