Customer Care Representative

Will you join our team as an enthusiastic Customer Care Representative?

Are you a curious and energetic conversationalist who loves to proactively contact customers? As a Customer Care Representative, you will actively engage in conversation with our customers to discover what is happening within their organization. With these insights, you will build valuable connections, identify commercial opportunities, and generate leads for our Sales department. In this way, you contribute to strong customer relationships as well as the further growth of Cadmes.

As a Customer Care Representative, you will become part of our engaged and experienced team. You will focus primarily on contact with existing customers. During these conversations, you will ask follow-up questions to gain a clear picture of the organization and the relevant department: You will ask targeted questions about their department, growth ambitions, current developments, challenges, and objectives. You will translate this information into relevant opportunities, draw connections between customer needs and our services, and ensure concrete leads for the Sales department. You will receive guidance and training from your colleagues, so that you quickly feel at home in your role. You will also work on:

• Introducing and involving customers in the Cadmes Service plan.

• Monitoring and guiding customers in their participation in the service plan and access to the associated knowledge platform;

• Advising and guiding customers on the possibilities for renewal or extension of maintenance contracts;

• Preparing and checking quotations;

• Monitoring participation in the service plan and guiding customers in the use of the associated knowledge platform;

• Liaising with our customers, suppliers, and various internal departments.

You will be given plenty of room to learn and develop yourself, to take on more responsibility, and to handle more complex issues independently.

You have experience with customer contact and enjoy proactively engaging in conversation with customers. Through targeted questions, you map out developments, ambitions, and challenges and recognize commercial opportunities. You are curious, enjoy helping others, and know how to convey your message clearly. Additionally, you are motivated to learn and further develop yourself in a B2B environment. Furthermore, you possess a good command of the Dutch language, both spoken and written.

Do you want to contribute to the success of Cadmes and help our customers grow further? Then apply immediately and meet our team!

Do you see yourself working in our Customer Care team? Apply directly or contact our colleague Monica via 06-45557720; she will be happy to help you!

Natascha Martens - Steverink is also a customer care representative and your direct colleague. For Natascha, customer service comes first, and she loves to help our customers find all the answers with plenty of orange enthusiasm.

Marco Mens is Customer Service Manager and strives for the ultimate customer experience. He ensures that processes are well-organized, that there is a 'continuous improvement' mindset, and that the customer is helped more than excellently. Additionally, he advocates for a motivating and positive work environment in which there is room to grow.

Peter Ruis is a Customer Care representative and responsible for medium & large accounts. He is enormously driven and engages in daily conversations with the customer with a healthy dose of enthusiasm. Peter also has a technical background, which allows him to more easily think along with the customer's challenges and, of course, support his new colleague.