Cloud Support Engineer (on-site)

• A suitable salary based on your knowledge and experience level

• A good pension scheme and 8% holiday allowance

• 25 vacation days for full-time employment (40 hours), with the possibility to purchase 5 more. If you have not been sick for half a year, you receive an extra day off

• A laptop and a company phone or phone subscription, and a travel allowance

• Room for training and certifications

• A company fitness scheme and free access to Open-Up

• On your office days in Nieuw-Vennep: a catered lunch, a private bar, pool table, table tennis table, and the Korton Experience Center, plus drinks every Friday and multiple outings per year

• A close-knit team that stands behind you, even when you work independently on-site

• Internet allowance € 30 net per month

As a Cloud Support Engineer, you will be the fixed face of Korton at our client in Doorn. Users will come to you, at the desk, by telephone, or via a ticket, with their questions and malfunctions, and you will ensure they can carry on. A role for an IT supporter who enjoys working directly with people and working independently, with an experienced colleague by their side.

About the role
You work closely to the users. They walk in, call you, or submit a ticket, and you see immediately what your solution means for them. You will handle most questions yourself. If you need a lifeline, you can call in the Cloud Support Specialist. That colleague works with you on-site and provides technical guidance, so you learn something new every week.

• Handling user questions, incidents, and requests, at the desk, by telephone, and via the ticketing system

• Investigating and resolving malfunctions in workplaces and the local IT infrastructure

• Performing installations, configurations, and preventive maintenance, so that the client's IT environment continues to run smoothly

• Maintaining an overview of your own outstanding tickets and keeping users informed of progress

• Recognizing when an issue becomes too complex and specifically escalating it to the Cloud Support Specialist

• Representing Korton on-site: accessible, professional, and solution-oriented

The client is a national organization in healthcare and services with a clear social role. You will work four days per week at the client in Doorn, between Utrecht and Amersfoort. If you work full-time, you will be at our office in Nieuw-Vennep on the fifth day.

• Role: Cloud Support Engineer, also known as IT support staff, service desk employee, or first- and second-line workplace administrator

• Location: four days per week at the client in Doorn (between Utrecht and Amersfoort), with one day at the office in Nieuw-Vennep for a full-time work week

• Salary: A suitable salary based on your knowledge and experience level

• Employment: 32 to 40 hours per week, employed by Korton

• Experience: at least 1 year in IT support with direct customer contact

• Field: Microsoft 365, Intune, workplace management, network, Azure, and hybrid cloud

Do you already have more experience and do you enjoy tackling more complex issues? Then view the vacancy for Cloud Support Specialist at the same location.

Working at Korton
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Interested?
Do you want to be the first point of contact for the users at the client, with an experienced colleague by your side? Apply via the form below.

• Work and thinking level at mbo 4 level, for example through an ICT education