Account Director

• Performance-based salary growth that rewards your results

• 33 vacation days per year, including public holidays

• Bonus opportunity

• Flexible working hours

• Time-for-time compensation when working extra hours

• Strong focus on personal development, supported by a tailored growth and learning plan

• Extensive career opportunities, with progression across a wide range of functions and projects

• A young, entrepreneurial, and innovative company culture where initiative is encouraged

• Free access to the company gym

• Free lunch, dinner and healthy snacks available every day on-site

The Account Director is accountable for protecting and expanding strategic customer relationships while driving revenue growth, margin improvement and business continuity.

The role combines executive customer engagement, commercial leadership and people leadership to ensure sustainable growth across the existing customer portfolio.

Customer Strategy & Relationship Management

• Develop and execute account strategies aligned with Business Line objectives.

• Build and maintain relationships with Senior Director, VP, SVP and Executive-level customer stakeholders.

• Drive customer retention, satisfaction and long-term partnership development.

• Represent the voice of the customer within the organization.

• Act as the executive point of contact and escalation path for strategic customers.

• For customers operating across multiple business lines, ensure alignment and coordination across the broader organization and serve as the primary escalation point for commercial and operational issues, regardless of the originating business line.

Commercial Performance & Profitability

• Own revenue, margin and profitability performance across the account portfolio.

• Lead contract negotiations, pricing discussions and price increase implementation.

• Drive account expansion through upselling and portfolio growth opportunities.

• Balance customer needs with business objectives and operational realities.

Lifecycle Management

• Customer facing for successful lifecycle management from product introduction through end-of-life.

• Ensure customer alignment and commercial closure and product phase-outs.

• Collaborate with Development, Technology, Operations and Quality teams to ensure delivery performance and business continuity.

• Translate customer feedback, quality concerns and improvement priorities into internal actions through QLTCs and other governance processes.

Leadership & Organization Development

• Lead and develop a team of (Key) Account Managers.

• Foster a customer-centric, high-performance culture.

Precision Solutions partners with leading high-tech OEMs in semiconductor equipment, med tech equipment and industrial markets. The business develops and manufactures high-performance mechatronic and optical systems, combining expertise in precision mechanics, optics, motion control, electronics, and software. As customer programs increase in scale, technical complexity, and strategic importance, the organization plays a critical role in ensuring successful execution throughout the entire product lifecycle, from concept development to series production, while maintaining strong commercial performance and customer satisfaction.

The Account Director reports directly to the Head of Business Line and is a core member of the Precision Solutions Management Team. The role works closely with leadership across Sales, Development, Technology, and Operations to align customer roadmaps with Prodrive's multidisciplinary capabilities, ensuring long-term partnerships, business continuity, and sustainable growth.

Several strategic OEM customers operate across multiple Prodrive business lines. The Account Director acts as the senior relationship owner for these customers, coordinating commercial strategy and executive stakeholder engagement across the organization. The role serves as the primary escalation point for significant business, operational, and strategic matters while fostering long-term customer success and enabling future growth opportunities.

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