Account Manager

• Multiple years of demonstrable experience as an Account Manager in healthcare IT; in-depth knowledge of clinical applications is a strong plus.
• Experience with cross-selling and upselling processes and conducting (price) negotiations.

• HBO (Higher Professional Education) working and thinking level, preferably in a commercial, healthcare, or IT-related direction.
• Interest in clinical processes and demonstrable enjoyment in working with complex IT solutions in the healthcare sector.
• Knowledge of processes in pharmacies and/or general practices; an existing network in primary care is a plus.
• You recognize yourself in several of these competencies: entrepreneurial, goal-oriented, organizational ability, responsibility, reliable, analytical, customer-oriented, and collaborative.
• Proficient with MS Office and CRM systems (SAP CRM is a plus).

• Excellent oral and written expression skills in Dutch; good command of English. For the Walloon region: flawless French, internally fluent Dutch/English. For international roles: excellent German and good English required.

CompuGroup Medical offers a market-conform package, fitting a professional sales function in the eHealth sector. Exact conditions depend on region and entity (NL / BE / international).

• Market-conform salary with performance-related compensation.
• 25 vacation days + 4 vitality days (to be accrued), based on full-time employment.
• Collective pension scheme.
• Company car, laptop, and mobile phone.
• Training opportunities via internal academy and external partners.
• Hybrid working: combination of working from home and customer visits in the region.

CompuGroup Medical (CGM) is one of the most prominent eHealth companies in the world, active in 19 countries with customers in 43 countries. CGM develops and delivers medical software for pharmacies, general practices, hospitals, dentists, physiotherapists, specialists, and other healthcare professionals. The employees are professionals with expertise from healthcare or IT, working in an informal organization with short communication lines.

The Sales department is responsible for advising, selling, supporting, and monitoring offers to customers in professional (primary care and acute care) healthcare.

The Account Manager is the commercial point of contact for existing and potential customers within an assigned region or segment (general practitioners, (hospital) pharmacists, clinical institutions / acute care). The Account Manager combines in-depth professional knowledge of the CGM software portfolio with a customer-oriented and analytical way of working to build sustainable customer relationships, optimally serve existing customers, acquire new customers, and successfully conclude contract and price negotiations.

• Responsible for maintaining and expanding the installed base within your own region or segment.
• Building and maintaining sustainable, confidential customer relationships (general practitioners, pharmacists, clinical institutions).
• Utilizing your own network to deepen existing customer relationships and identify new customers.
• Professional representation of CGM at trade fairs and industry events.
• Planning at least one customer visit per year per relationship; systematically securing follow-up actions in SAP CRM.
• Guiding the warm handover of customer files during team changes.
• Regionally responsible for acquiring new customers in your own segment (primary care and/or acute care clinic).
• Conducting contract, price, and closing negotiations to realize optimal conditions.
• Actively identifying and following up on sales opportunities, cross-selling, and upselling opportunities.
• Guiding prospects through the entire sales process: from first contact to contract signing.
• Actively following up on marketing campaigns and translating them into concrete commercial results.
• Collaborating with internal sales support departments in the execution and further development of the commercial strategy.
• Analyzing needs, wishes, and clinical/business processes at the customer; preparing problem analyses and plans of approach.
• Giving demonstrations and workshops on CGM software applications and modules.
• Advising on and supporting process optimization regarding the functional use of CGM software.
• Making customers aware of new possibilities, products, and services that align with their needs.
• Maintaining up-to-date knowledge of the CGM software portfolio, USPs, competitors (AIS/HIS/clinical applications), and relevant market developments.
• Demonstrable knowledge of and interest in clinical processes and complex IT solutions in the healthcare sector.
• Actively contributing to the maintenance and updating of the competitor matrix.
• Correct and up-to-date registration of customer contacts, opportunities, and appointments in SAP CRM.
• Contributing to BI analyses and data reports in support of the commercial strategy.
• Communicating transparently about progress, forecasts, and deviations to sales management.

• Strong in communication: persuasive, clear, and adaptable to the conversation partner (healthcare professional, manager, or director).
• Enthusiastic: convinces customers of the added value of CGM solutions in the long term.
• Customer-oriented, stress-resistant, and flexible; maintains calm and focus during complex negotiations.
• Analytically minded with strong problem-solving skills for complex IT issues.
• Independent and proactive, with the ability to operate effectively also within a team.
• Eager to learn and focused on continuous personal and professional development.
• Digitally proficient; enjoys working efficiently with MS Office, digital tools, and CRM systems.
• Driver's license B required (travel position).