Service Advisor in the Netherlands

Are you someone who gets energy from satisfied customers, a dynamic workday, and cars? Do you enjoy being the link between the customer and the workshop? Then this is your chance!

As a Service Advisor, you are the face of our branch. You receive customers, listen to their wishes, and ensure that everything regarding maintenance and repairs runs smoothly. No two days are the same: you switch between customers, mechanics, suppliers, and colleagues, while continuously maintaining an overview.

Together, we ensure that our customers hit the road again with a smile. That is what we call: Good for each other.

No two days are the same. You are the pivot between the customer and the workshop and ensure that everything from appointment to delivery is perfectly arranged.

Your responsibilities include, among other things:

• Receiving and advising customers.
• Planning maintenance and repair work.
• Creating and managing work orders.
• Coordinating activities with the workshop and the warehouse.
• Informing customers about the progress of their car.
• Advising on maintenance, repairs, and accessories.
• Handling quotes, invoicing, and warranty claims.
• Handling inquiries and any potential complaints.
• Maintaining customer relationships and contributing to high customer satisfaction.
• Organizing replacement transport when necessary.
• You ensure that both the customer and the workshop know exactly where they stand.

You love contact with people and enjoy arranging things well. You remain calm when it is busy and know how to switch easily between different tasks.

In addition, you are:

• Welcoming and customer-oriented.
• Strong communicator.
• Commercially minded without being pushy.
• Accurate and organized.
• Stress-resistant and flexible.
• A true team player who enjoys collaborating.
• Driven to give every customer an excellent experience.

Everything in order. That is working at Hyundai Wittenberg.

At Hyundai Wittenberg, we believe that satisfied customers start with satisfied colleagues. That is why we ensure that everything is in order: from a pleasant working atmosphere and modern workplaces to plenty of room to develop yourself. We are a committed organization where colleagues know each other, help each other, and make a difference together every day.

Hyundai Wittenberg is part of Emil Frey Netherlands, one of the largest automotive retail organizations in the Netherlands. This means you benefit from the security, training opportunities, and career growth prospects of a large organization, while working within the personal and informal culture of Hyundai Wittenberg. Here, you get the freedom to be yourself, take responsibility, and build the mobility of tomorrow together with your colleagues.

"Everything in order" is not a slogan for us, but the way we work together, with each other, and for our customers.