Consulting Manager, Insurance and Pensions

• Typically 8+ years of relevant experience, including consulting, business analysis, and/or transformation, where you were responsible for complex analyses and alignment with various stakeholders.
• Minimum 2 years of experience leading teams or workstreams.
• Functional knowledge of banking, insurance, and pensions, including products, customer journeys, operating model, controls, and laws & regulations.

· Experience with end-to-end business analysis and the ability to assess capabilities, architectural implications, integrations, controls, and non-functional requirements, independent of a specific technology.

· Strong advisory, analytical, workshop, presentation, and stakeholder management skills, and the ability to connect business processes with data requirements.

· Proficiency in spoken and written English.

· A relevant bachelor's or master's degree or comparable work experience.

• Hands-on experience with PEGA implementations for BFS, insurance, and pension business processes.
• Proficiency in the Dutch language is preferred.
• A strong consulting toolkit with hypothesis-driven analysis, structured problem solving, executive storytelling, and change management.
• The ability to work effectively in the Dutch consensus-oriented environment and in hybrid, international teams
• Willing to travel to client locations in the Netherlands and the Benelux where necessary.

Cognizant Consulting is the place where curious minds come together to solve complex challenges and create meaningful impact. By combining industry insight, technological expertise, and the power of AI, we work with leading organizations to transform the way they work and serve their customers.

As a Consulting Manager, Banking, Insurance and Pensions, you make an impact by leading a defined workstream or a small to medium-sized consulting project, translating business needs into implementable change while managing execution, client relationships, and team performance. You are a valued member of the Banking & Financial Services (BFS) Consulting team and work closely with client stakeholders in business, operations, risk, data, and technology, as well as with partners, start-ups, and design agencies.

Cognizant Consulting is where curious minds come together to solve complex challenges and create meaningful impact. Blending industry insight, technology expertise, and the power of AI, we partner with leading organizations to transform the way they work, serve customers, and grow.

As a Consulting Manager, Insurance and Pensions, you will make an impact by leading a defined workstream or small-to-medium consulting engagement, translating business needs into implementable change while managing delivery, client relationships and team performance. You will be a valued member of the Banking & Financial Services (BFS) Consulting team and work collaboratively with business, operations, risk, data and technology stakeholders, alliances, start-ups, design agencies, and clients.

• Own delivery scope, plan, risks, quality and outcomes for a workstream or discrete engagement, leading requirements discovery, target-process design, business case development and implementation readiness.
• Manage day-to-day client stakeholders and coordinate business, operations, risk, data and technology teams, facilitating decision-making and managing dependencies so recommendations are practical, auditable and implementation-ready.
• Advise clients across life, non-life and income protection insurance, group and individual pensions, annuities, claims, policy administration and retirement services, and assess, redesign and improve processes across the insurance and pensions value chain.
• Understand, assess and guide implementation of BPM workflows in PEGA, and translate business objectives into process, data, control and technology requirements across policy and claims platforms, pension administration, actuarial engines, CRM, portals, document management and integration.
• Coach consultants and business analysts, provide structured quality assurance, and support proposals, account plans, reusable assets and thought leadership, applying relevant Netherlands and EU context including duty of care, pension transition, and prudential and conduct supervision.

• Manage the delivery scope, planning, risks, quality, and results for a workstream or project, and lead requirements discovery, process design, business case development, and implementation preparation.
• Manage client stakeholders and coordinate business, operations, risk, data, and technology teams, facilitating decision-making and managing dependencies so that recommendations are practical, verifiable, and ready for implementation.
• Redesign and improve processes within the banking and insurance value chain.
• Assess and guide the implementation of BPM workflows in PEGA, and translate business objectives into process, data, control, and technology requirements for banking and insurance applications and the surrounding system landscape.
• Apply relevant Dutch and EU context, including duty of care
• Coach consultants and business analysts.

· Contribute to proposals, client presentations, reusable solutions, and thought leadership publications.

At Cognizant, we strive for flexibility wherever possible. Based on the business requirements of this role, this is a hybrid role where you will be present at a client office or a Cognizant office in Amsterdam 2-3 days per week. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change depending on the project you are working on, as well as business and client requirements. Rest assured; we will always be clear about the expectations of the role.

At Cognizant, we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Amsterdam, Netherlands. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Do you recognize yourself in a large part of this profile, but not in every single point? Then we cordially invite you to apply. We are curious about the experience and skills you bring and the value you can add to our team and our clients from your background.

• Typically 8+ years of relevant experience, including consulting or transformation delivery and at least 2 years leading teams or workstreams.
• Deep functional knowledge of insurance and pensions, including products, customer journeys, operating model, economics, controls and regulatory drivers.
• Demonstrated ability to perform end-to-end IT business analysis, including problem framing, stakeholder analysis, requirements elicitation, process modelling, user stories, acceptance criteria, traceability, testing support and business readiness.
• A technology-agnostic approach, with the ability to evaluate capabilities, architecture implications, integration dependencies, controls and non-functional requirements without being tied to a single vendor.
• Excellent written and spoken English, and a bachelor or master degree in business, finance, economics, technology or a related discipline, or equivalent professional experience.

• Hands-on experience in PEGA implementations for BFS, insurance and pensions business processes.
• Dutch language capability is strongly preferred.
• Experience with Dutch or Benelux banks, insurers, pension providers, asset managers, fintechs or financial-market infrastructure, and knowledge of the Dutch supervisory landscape including the roles of DNB and AFM.
• A strong consulting toolkit covering hypothesis-led analysis, structured problem solving, workshop facilitation, executive storytelling, business cases, roadmap development and change delivery.
• Ability to work effectively in the Dutch consensus-oriented environment and in hybrid, international teams, travelling to client locations in the Netherlands and the wider Benelux region where needed.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.