Manager Customer Data Engineering – Change & IT Customer Services

Do you want to build the data foundation of tomorrow's Customer Services organization?

As Manager Customer Data Engineering, you will develop an experienced engineering team into a strategic Data Product Team.

You bring together data, technology, and business to ensure reliable, traceable, and AI-ready data products.

With your leadership, you will make a direct impact on decision-making, customer service, and the further digital development of Athora.

The Manager Data Customer Engineering reports to the Director Change & IT Customer Services and leads a team of 10 data engineers and DevOps engineers. The team is responsible for reliable, traceable, and usable data for internal
operations and steering, operational decision-making, external accountability reporting, and future AI applications within the Customer Services and Commerce domain. The Manager Data Engineering is responsible for the further development of the current
executive data and reporting team into a strategic Data Product Team. The role strengthens the data engineering capability within Customer Services by realizing reliable, traceable, and AI-ready data products for operational steering, decision-making, external accountability, and future data and AI applications. The manager ensures that data provides a reliable representation of business processes and portals, that APIs form a robust and reliable bridge between applications, and that data delivery takes place via Agile methodologies, scalable data engineering, controlled DevOps processes, and structural data quality assurance.

We are Athora Netherlands, an insurance company with the well-known brands Zwitserleven and Reaal. We primarily focus on pensions and life insurance in the Dutch market. We do this as part of a European group with offices in Ireland, the United Kingdom, Belgium, Germany, and Italy. We are a strong company with over one million customers and we want to grow into one of the most important players in the rapidly changing pension market in the coming years. Therefore, we are looking for people who do not shy away from change, who know how to take action, who have the ambition to deliver results, and who therefore know how to get the best out of themselves and their team. Smarter together, we call that.

Key responsibilities

• Developing the Data Engineering team into a strategic Data Product Team with end-to-end ownership of reliable and valuable data products;

• Translating the Athora data strategy within Customer Services, including increasing data management maturity and ensuring data lineage and traceability. This also includes functional steering of DQ processes and functional steering towards data stewards to shape the measurement of and improvements in data quality;

• Delivering reliable, traceable, usable, and AI-ready data for internal steering, operational decision-making, external accountability, and future AI applications;

• Ensuring data quality and a consistent data representation of business processes, portals, customer interactions, and operational chains within Customer Services.

We believe that our people make the difference. Through the knowledge and experience they bring, but also through who they are. In addition to the four Athora core competencies (courage, customer centricity, collaboration, and delivering results), these are the four most important competencies for the Manager:

• Data Engineering: Data product leadership: develops a vision for reliable, traceable, and AI-ready data products that create value for business, reporting, compliance, and future AI applications.

• Execution power: translates data strategy, architecture, and business needs into roadmaps, data products, and predictable Agile delivery.

• Engineering mindset: stimulates craftsmanship, quality, ownership, DevOps, automation, manageability, and continuous improvement within data engineering.

• Data quality and control mindset: ensures that data is demonstrably reliable, traceable, controlled, and suitable for decision-making, reporting, and accountability. Collaborating with business, pension experts, architecture, data & AI, security, platform teams, and vendors, including contract ownership, and contract and vendor management for the suppliers of relevant applications and solutions.

You will join approximately 900 colleagues who all believe they work for a special company. You will get the opportunity to make an important contribution to the socially relevant theme of pensions. We ensure that your pension is well-arranged, so that you can enjoy your old age without worry.

You will get the chance to truly make a difference when it comes to sustainability, because we have been setting the tone in our business operations and our investments for years. Naturally, you will get a (flexible) workplace at our office in Amsterdam that belongs to the top 7% in the world, truly. And because you will also work from home regularly, you will receive a budget to properly equip your home workspace.

In exchange for your commitment, talent, and skills, you will receive, in addition to your salary, a holiday allowance and a thirteenth month, 27 vacation days (based on a 36-hour contract), and a public transport card or travel allowance for the days you come to the office. And, importantly, you will receive a good training budget so that you can continue to develop yourself. This gives you the opportunity to grow, within our company or beyond.

Salary per month:
Based on collective labor agreement (cao) scale 18 HAY, the range is € 7,060.37 to € 9,413.82 based on 36 hours.