Field Service Engineer

• A university degree in Engineering or a similar technical or quantitative field is a strong plus.
• Experience as a Field Service Engineer, providing direct technical support to customers and executing projects with engineering teams
• Experience with networking equipment (required)
• Good knowledge of the Linux operating system (required)
• Experience testing complex systems
• Experience with telecommunications, radio frequency technology, and/or electronic warfare is a strong plus.
• Broad technical knowledge and experience collaborating with stakeholders and subject matter experts from various disciplines
• An existing NATO Security Clearance is a plus, but not a requirement

Fluency in English is mandatory for this position. Although the vacancy is published in Dutch, English is the primary business language within DroneShield. All interviews will be conducted in English, and candidates must be able to communicate professionally and effectively in English.

Note for recruitment agencies: We do not accept unsolicited candidate suggestions from external recruiters unless explicitly requested in advance.

Work with advanced AI technology and contribute to a safer and more secure world. DroneShield (ASX) offers you the opportunity to solve the most complex technical challenges within the rapidly growing counter-drone sector.

Our customers operate in demanding and mission-critical environments, including military organizations, government agencies, airports, critical infrastructure operators, and police services. Protecting airspace in these environments requires technology that performs under pressure and teams that understand what is at stake. At DroneShield, you will work at the forefront of counter-drone innovation and help tackle real security challenges, as drone threats continue to evolve globally.

As one of Australia's largest listed defense companies and a member of the ASX200 index, DroneShield is in a period of exceptional growth. Revenue increased from A$57 million in 2024 to A$217 million in 2025, a growth of more than 400% year-on-year, with record levels of profitability and cash flow. The global addressable market for counter-drone technology is estimated at approximately US$100 billion and is still in a relatively early stage of development. DroneShield is excellently positioned as a global market leader and is the only listed pure-play company in this sector.

The company has grown from 11 employees in 2017 to more than 550 employees worldwide. This growth includes annual investments of more than A$50 million in R&D, a global pipeline of more than A$2.5 billion, and continuous expansion of production capacity to meet growing demand.

DroneShield's European operations are based in Amsterdam, which serves as a strategic hub for customers in the EU and the wider region. The Amsterdam office plays a key role in strengthening regional partnerships, supporting customer relationships, and expanding DroneShield's presence within the European defense, security, and infrastructure markets. As demand for counter-drone technology continues to grow in Europe, the team supports local customers while simultaneously contributing to the company's broader global strategy.

Due to strong global growth, DroneShield is looking for a Field Service Engineer (FSE) to strengthen the European Operations Team.

In this role, you will primarily report to the EU Operations Manager and work closely with the European Sales Team, the Operations Team, and the Engineering Teams. This role is a good fit for someone with an eye for detail, a passion for technology, and the ambition to further develop within a fast-growing, listed defense technology company.

The position focuses entirely on customer-oriented technical support in the field. You will be responsible for the successful implementation, integration, and support of DroneShield systems for customers throughout Europe.

• Collaborating with the European Sales Team and the Australian Delivery Teams to provide technical support during customer meetings, architecture reviews, and the definition of solutions
• Planning, managing, and executing on-site installations and integrations of multi-product C-UAS systems
• Acting as the primary technical point of contact for customers for system diagnostics, troubleshooting, software upgrades, and maintenance
• Performing validation tests of new hardware and software versions and providing feedback to Engineering
• Providing training for end-user operators and maintenance personnel
• Capturing, documenting, and escalating feedback from the field to support product improvements
• Building and maintaining strong relationships with internal stakeholders and external customers from diverse technical and cultural backgrounds
• Providing remote and on-site technical support
• Performing technical analyses and investigations to independently solve complex technical problems.
• Developing and maintaining documentation of DroneShield systems and processes to support continuous improvements
• Staying up to date with the latest technologies, tools, and methodologies relevant to the role