Jobs in the Netherlands, in English.

Consumer Account Manager

Hybrid in Amsterdam·Full-time·Added yesterday (last checked 3 Nov)

Athora

30 open roles

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Our summary

Salary: €3,820 - €5,094 a month
Work mode: Hybrid, Amsterdam
Contract: Full-time
Languages: Dutch
Experience: 3+ years

Skills

This job advert was originally written in Dutch.

Requirements

What we're looking for

You have a higher professional education (HBO) level of work and thinking.
You possess the Wft diplomas for Basic, Assets, and Pensions.
You have at least 3 to 7 years of relevant experience within financial services, customer contact, pensions, insurance, or banking services.
You have broad pension and market knowledge and an affinity for decision-making guidance, customer communication, and customer journeys.
You are commercially strong and know how to convert latent needs and commercial opportunities into suitable solutions and concrete results.
You can explain complex pension topics understandably, listen well, ask relevant questions, and communicate persuasively.
You enjoy working in a data-driven manner and use customer information and commercial steering information to make customer contacts more effective.
You are interested in digitalization, data, and AI-supported customer service and are open to new ways of working and continuous improvement.
You have excellent command of the Dutch and English languages, both spoken and written.
You combine customer orientation with commercial impact, persuasiveness, collaboration, and the ability to learn and improve.

Pay & benefits

What you'll get

You will get approximately 900 colleagues who all believe they work at a special company. You will get the opportunity to make a significant contribution to the socially relevant theme of pensions. We ensure that your pension is well-arranged, so that you can enjoy your old age without worry.

You will get the chance to truly make a difference when it comes to sustainability, because we have been setting the tone in our business operations and our investments for years. Naturally, you will get a (flexible) workplace at our office in Amsterdam that belongs to the top 7% in the world, truly. And because you will also work from home regularly, you will receive a budget to properly equip your home workspace.

In exchange for your commitment, talent, and skills, you will receive, in addition to your salary plus a holiday allowance and a thirteenth month, 27 vacation days (based on a 36-hour contract) and a public transport card or travel expense allowance for the days you come to the office. And, not unimportantly, you will receive a good training budget so that you can continue to develop yourself. This gives you the chance to grow, within our company or beyond.

Salary per month:
Based on collective labor agreement (cao) scale 14 HAY, the range is € 3,820.83 to € 5,094.57 based on 36 hours.

The role

Do you get energy from personal customer contact and recognizing commercial opportunities? Can you make complex pension choices understandable and guide customers toward a suitable solution in both the accumulation and decumulation phases? Then we are looking for you!

What you'll do

You will strengthen Athora Netherlands as a Consumer Account Manager within Sales & Customer Management. You will be part of the Sales Consumer team, coordinate functionally with the Lead Sales Consumer, and report hierarchically to the Manager Sales. In this role, you combine customer guidance with commercial growth. You support participants at relevant moments in their customer journey, develop new business via consumers and distribution partners, and help customers with choices regarding pension accumulation, retirement, and benefits.

The most important responsibilities:

You actively generate new production within pension accumulation and pension benefit products and drive portfolio development, lead flows, and conversion.
You guide participants through important choices during the accumulation and decumulation phases and explain complex pension topics clearly and understandably.
You leverage commercial opportunities regarding roll-overs, external capital, combining pension pots, and individual premium top-ups.
You build relationships and networks with private customers, financial advisors, e-mediaries, intermediaries, and other distribution partners.
You collaborate with Customer Experience & Marketing on outbound campaigns, customer activation, and effective lead follow-up.
You identify cross-sell and up-sell opportunities throughout the entire customer cycle and, where relevant, work together with Employer Account Managers.
You carefully register and follow up on commercial opportunities in CRM systems and use customer data and commercial steering information to make contacts more relevant.
You identify areas for improvement in customer journeys and work with Operations on smooth customer transfers and an optimal customer experience.
You contribute to the further development of guidance in decision-making and personal, digital, and data-driven customer service.

Hiring process

Then respond quickly via the application button!

About Athora

In their own words

About the company & team

We are Athora Netherlands, an insurance company with the well-known brands Zwitserleven and Reaal. We primarily focus on pensions and life insurance in the Dutch market. We do this as part of a European group with offices in Ireland, the United Kingdom, Belgium, Germany, and Italy. We are a strong company with over one million customers and we want to grow into one of the most important players in the rapidly changing pension market in the coming years. Therefore, we are looking for people who do not shy away from change, who know how to take action, who have the ambition to deliver results, and who therefore know how to get the best out of themselves and their team. Smarter together, we call that.

All open roles at Athora