Business Services Team Leader

AKD is a full-service Benelux firm with over 600 lawyers, tax specialists, notaries, and support staff in the Netherlands, Belgium, and Luxembourg. We are able to offer our clients optimal service through excellent administrative and organizational support from the secretariat.

We are looking for a new team leader for our Business Services team.

As Business Services Team Leader, you will work together with an enthusiastic team of 2 fellow team leaders. Together, you will be responsible for managing approximately 80 employees (hospitality and secretarial support), spread across multiple locations. Your base will be Rotterdam, but you will find it no problem to travel to other locations occasionally.

In this role, you are not only an organizational talent but also an inspirer. You will actively participate in improving our service delivery, so that our lawyers, tax specialists, and notaries can focus fully on their professional expertise. You ensure that everything behind the scenes runs smoothly - professionally, efficiently, and with an eye for quality.

In this role, you provide a perfect connection between the Business Services team and the practice; additionally, you ensure the growth, development, and improvement of the team. A fun and challenging role!

Your base is our office in Rotterdam, but due to regular contact and collaboration with colleagues at our other Benelux offices, you will travel regularly to the various locations. 

Within this position, you are responsible for, among other things:

• The continuity and optimal utilization of daily staffing and capacity through the coordination of scheduling and leave planning (and the recruitment and selection of new employees);

• An active role in the implementation and further development of AI solutions within the secretariat, focusing on changing workflows, process optimization, and guiding teams through the transition to new ways of working.;

• Thinking strategically about improving and optimizing work processes.

• Acting as the 1st point of contact for employees at the location and the practice groups;

• Realizing constructive cooperation between the team(s) through team meetings, coaching, guidance, and feedback;

• Conducting the (appraisal and performance) interviews formulated in the performance management cycle (GROW) in a timely, professional, and constructive manner with adequate documentation;

• Optimal collaboration with stakeholders and support departments.

Additionally, you will participate in various (sub)projects within the office, in which you can make good use of your creativity and talents.

• You have a natural senior presence and persuasiveness;

• You preferably have at least two years of experience in a directing, coaching, or leadership role;

• You move with ease in different environments within different groups;

• You can tailor your communication well to the recipient;

• You can motivate others to get the best out of themselves so that their full potential is utilized;

• You know how to maintain a good balance between the team leader role and the employer's perspective;

• You possess organizational sensitivity;

• You are able to implement changes and get people moving.

Additionally, you possess a higher professional education (HBO) level of working and thinking and preferably have experience in a directing and coaching role within the secretariat. You are representative, possess excellent knowledge of MS Office programs and the Dutch and English languages, both written and oral. You have knowledge of and experience with project-based working, both as a project leader and as a project team member.

Are you interested? Then apply for this position. If you want to know more, please contact Larissa Oosterbaan (interim corporate recruiter, via loosterbaan@akd.nl)