Site Services Support Technician

• A completed HBO (higher professional education) degree or comparable level of work and thinking, preferably in IT, Computer Science, or a similar field.
• At least 3 years of experience within an IT Support, Deskside Support, or End User Support environment.
• Experience with Windows, Microsoft 365, and Microsoft Teams.
• Basic knowledge of Active Directory, Intune, and Microsoft Azure.
• Experience with ticketing systems such as ServiceNow or similar solutions.
• Good command of the Dutch and English languages, both spoken and written.
• Strong communication skills and a customer-oriented attitude.
• The ability to work independently while simultaneously collaborating effectively within a team.

• A versatile IT role within an international and innovative organization.
• A lot of responsibility and room to work independently.
• The opportunity to make a direct impact on the digital work experience of colleagues.
• Collaboration with international IT teams and technical specialists.
• Plenty of room for personal development, training, and certifications.
• An informal and professional working environment with short lines of communication.
• Modern workstations and access to the latest technologies.
• Hybrid working and flexibility where possible.
• Market-competitive employment conditions.
• 31 vacation days, pension scheme, employer contribution to health insurance, and corporate fitness.
• Fun team activities, drinks, and events.

The Site Services Support Technician will be a member of the European Site Services Team (EMEA-West Region) and thus will be responsible for ongoing 1st and 2nd Line support of Local Office Systems.

Are you an IT professional who gets energy from solving technical issues and enjoys direct contact with users? Do you like being visibly present in the office, supporting colleagues, and ensuring that technology works optimally? Then this position is for you.

As an IT Support Engineer, you will be part of the international IT team at Cushman & Wakefield.

You are responsible for providing second-line support to colleagues in the Netherlands and supporting users with various IT issues. From workstations and mobile devices to meeting rooms and Microsoft Teams: you ensure that employees can work optimally and successfully adopt new technologies.

You will work in an international environment where technology, service orientation, and collaboration are central. In addition, you will receive a great deal of autonomy, responsibility, and the opportunity to further develop yourself within a globally operating organization.

As an IT Support Engineer, you are responsible for resolving technical incidents that have been escalated from the Service Desk. You support colleagues on-site and remotely with hardware, software, network, and user problems.

You manage and support the IT infrastructure within our offices and ensure that workstations, meeting rooms, and audiovisual facilities function optimally. You also support employees in using Microsoft Teams, telephony solutions, and mobile devices.

Additionally, you play an important role in onboarding and offboarding processes. You ensure that new employees have the right equipment from day one and that systems, accounts, and company assets are correctly set up and managed.

You work closely with international IT specialists, vendors, and engineering teams on technical projects, office moves, infrastructure renewals, and implementations of new technologies. In doing so, you actively contribute to knowledge sharing, process improvements, and keeping documentation and knowledge bases up to date.

You also help colleagues to make optimal use of new technologies by providing training, answering questions, and guiding users through changes.

Site Services Support Technician