€3k - €5k
Jobs in the Netherlands, in English.
33,000+ live jobsServicedesk Engineer
On-site in Zaltbommel·Added 3 months ago (last checked 26 Oct)
VINCI Energies
288 open roles
Our summary
- Salary
- €3,200 - €4,600 a month
- Work mode
- On-site, Zaltbommel
- Languages
- Dutch
- Experience
- 2+ years
Skills
Nice to have
This job advert was originally written in Dutch.
Pay & benefits
What you'll get
- A position for 32 to 40 hours per week.
- A salary between €3,200 and €4,600 gross per month based on 40 hours, depending on knowledge and experience.
- Lease car (electric with a maximum budget of €997,-) or a mobility budget of a maximum of €817,-.
- 25 vacation days with the possibility to purchase extra days.
- Possibility to save ADV (reduction of working hours).
- Company laptop and a phone of your choice worth €750,-.
- Profit-sharing scheme.
- Good pension scheme.
- Participation in the Castor share program.
- Lease a Bike scheme.
- Training programs and certification opportunities via, among others, the VINCI Academy.
- Growth opportunities towards Operations Engineer, Specialist, or Consultant.
- An informal working environment with plenty of room for personal initiative.
- The opportunity to actively help build the further professionalization of our services and service desk.
The role
As a Servicedesk Engineer, you are the first technical point of contact for our customers. You analyze incidents, resolve disruptions, and ensure that business-critical applications and integrations continue to function optimally. You enjoy investigating technical issues, determining the root cause of problems, and helping customers get back on track quickly.
You work with modern integration platforms, applications, and cloud environments, and you interact daily with engineers, consultants, and other technical specialists. This allows you to combine customer contact with technical depth and gives you the space to further develop yourself.
You are a technically oriented service professional who gets energy from resolving incidents, supporting customers, and continuously improving service delivery. You enjoy looking beyond just the report and like to dive into the technology. With your analytical eye, you know how to quickly understand problems and work together with colleagues on sustainable solutions.
What you'll do
Specifically, you will be involved in:
- Registering, analyzing, and resolving incidents and service requests.
- Monitoring customer environments and following up on alerts.
- Analyzing disruptions within applications, services, and integrations.
- Investigating log files and error messages.
- Logging into customer environments for troubleshooting and investigation.
- Restarting services and performing operational management tasks.
- Supporting certificate replacements and other management activities.
- Identifying structural problems and opportunities for improvement.
- Collaborating with engineers, consultants, and developers on complex incidents.
- Documenting activities and contributing to knowledge development within the team.
What do you bring?
- MBO+ or HBO working and thinking level, preferably having completed an education in ICT.
- 2 to 5 years of experience within an IT service desk, support, or management environment.
- Experience with incident management and customer contact.
- Knowledge of ITIL processes and working within SLA agreements.
- Experience with ITSM solutions; experience with TOPdesk is a plus.
- Knowledge of Windows and Linux environments.
- Basic knowledge of networks (TCP/IP, DNS, FTP).
- Experience with troubleshooting and log analysis.
- Affinity with SaaS solutions, applications, and integrations.
- Basic knowledge of SQL is a plus.
- Experience with monitoring tools such as Grafana is a plus.
- Good command of the Dutch and English languages.
- You are customer- and service-oriented, a strong communicator, responsible, stress-resistant, and collaborative.
Additional information
To get an impression of our Business Unit and the team, we invite you to get to know us digitally via the link below:
Additional information
https://viewer.foleon.com/preview/oQyYOH2A8/welkom
About VINCI Energies
- Industry
- Energy Services
In their own words
About the company & team
You will become part of the Services team within Axians Integrated Solutions.
Together with, among others, our Servicedesk Engineers, Operations Engineers, Consultants, Architects, and Service Manager, you ensure that our customers' business-critical integrations and applications continue to function optimally.
Within Axians Integrated Solutions, we work on smart integration solutions that connect organizations' applications, systems, and data. Our Services team ensures that these solutions continue to run reliably every day.
Lines are short, knowledge is actively shared, and you work closely with technical specialists who, just like you, enjoy solving complex issues. You will get plenty of room to develop yourself, learn new techniques, and help build the further growth and professionalization of our services.
Additional information
The mentioned criteria provide an impression of the profile we have in mind. However, we recognize that everyone brings their own combination of skills and experience. Additionally, we know that many people only respond when they think they fully meet all the requirements. That is exactly why we encourage you to apply even if you recognize yourself in the profile in broad terms, even if you do not meet all the conditions.
At Axians, we believe that you can only truly grow when you are given the space to develop yourself. Therefore, we do not only invest in our customers, but specifically in our colleagues. You will join an environment where collaboration, knowledge sharing, and personal development are central.
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