Technical Support Engineer

Help customers succeed by turning technical challenges into clear solutions

Are you an analytical problem solver who enjoys investigating complex software issues? Do you combine technical expertise with clear, customer-friendly communication? At BESTMIX, you will help customers get the most out of our software by diagnosing incidents, finding effective solutions, and contributing to the continuous improvement of our products.

You will be part of Technical Services and act as an important technical link between our customers and our Product, Engineering, Customer Success, and Technical Writing teams.

As a Technical Support Engineer, you provide first- and second-line technical support for BESTMIX products. You investigate and resolve technical issues, reproduce software defects, monitor system behavior, and keep customers informed throughout the support process.

Your responsibilities include:

• Investigate and resolve customer-reported technical incidents.

• Provide first- and second-line technical support for BESTMIX products.

• Diagnose application issues and distinguish between functional questions, configuration issues, and software defects.

• Reproduce software defects in a consistent and structured way.

• Classify technical issues correctly and escalate them when appropriate.

• Document technical findings accurately and contribute to the development of our knowledge base.

• Keep customers informed through clear, timely, and professional communication.

• Identify recurring technical issues and share your findings with Product and Engineering.

• Collaborate closely with Product Leads, Technical Leads, Engineering, Customer Success, Technical Writers, and customers.

• Balance multiple customer issues while maintaining both responsiveness and investigation quality.

• Support the customer functionally and guide them how to use our software application(s).

You will work from our headquarters in Maldegem, Belgium or our office in Veenendaal, the Netherlands.

You have / you bring:

• At least a bachelor's degree or equivalent practical experience.

• Knowledge and experience of Microsoft Dynamics 365.

• Strong technical troubleshooting and structured problem-solving skills.

• Experience in software support, incident management, or a comparable technical support environment.

• The ability to investigate and resolve technical issues independently.

• Experience reproducing and documenting software defects

• Strong analytical skills and excellent attention to detail.

• The ability to classify incidents and determine when escalation is required.

• Clear communication skills with both technical and non-technical stakeholders.

• A customer-focused and professional approach.

• The ability to manage several customer issues and operational priorities simultaneously.

• An interest in knowledge sharing and continuous improvement.

Nice to have:

• Experience supporting enterprise SaaS applications.

• Knowledge of BESTMIX products or customer processes.

• Familiarity with Agile software development.

• Experience with incident management or service management practices.

At BESTMIX, you'll get more than a job. You'll get the opportunity to build a successful career.

• An attractive salary package with extra benefits

• You will join a driven team that values collegiality, enthusiasm and creativity

• A high degree of independence and flexibility to plan your own work and hours

• A challenging position with a wide variety of tasks and responsibilities

• A professional and international working environment relying on the latest technologies

• Specific training and education opportunities in function of your growth profile

At BESTMIX, you will work in a software environment where technical expertise, customer focus, collaboration, and continuous improvement come together.

You will have the opportunity to investigate meaningful technical challenges, share your knowledge, and work closely with colleagues across Technical Services, Product, Engineering, Customer Success, and Technical Writing.

Ready to make an impact? Interested in becoming the technical link between our customers and product teams? We would be happy to hear from you.