Customer Contact Employee with ambition

Experienced Customer Contact employee | Career move | Coaching | Eindhoven | 32 - 40 upw.

Do you have experience as a Customer Contact employee or Call agent and are you looking for a next career step? Then read on quickly..
We have a challenge for you, in which you can convert your experience into a coaching role for the Tenants Contact team in Eindhoven.
So, do you derive energy from guiding and motivating colleagues and is conducting customer-oriented conversations one of your qualities?

Then this is an interesting new challenge for you and we would love to get in touch with you!

What are you going to do?

The employees of the HSC Tenants Contact team receive specific questions from tenants daily via various (automated) channels. These questions are followed up on, sometimes via callback, or assigned within our organization. All communication and agreements made are recorded and progress is monitored.
In this role, on the one hand, you are their direct colleague in execution and responsible for a correct way of working according to agreed procedures. But in addition, you take on more responsibilities and are the first point of contact for your team and support everyone individually to bring out the best in themselves.

If you can take on this extra responsibility alongside your duties, then in consultation with your manager, you will increasingly perform more coordinating work and contribute to our strive for optimal service delivery.

As a Real Estate Customer Service Employee, you are the connecting link between tenants, suppliers, and our organization. You switch gears quickly, maintain an overview, and ensure that reports and processes are followed up on properly. Your duties include:

• Assisting tenants by telephone and ensuring a friendly, professional, and solution-oriented customer experience;

• Answering questions and requests via email and the customer portal;

• Handling, registering, and following up on reports, malfunctions, and complaints;

• Monitoring the progress of repairs and service requests and coordinating with suppliers where necessary;

• Processing administration, correspondence, quotes, and reports;

• 1st point of contact for the department employees;

• Informing the manager about progress, issues, and what is needed;

• Coaching and motivating (engaging & inspiring) employees.

What do we offer you?
After a thorough onboarding period, you will be given the space to perform your duties independently within clear frameworks. You will enter an open-minded working atmosphere where we are curious about who you are, your vision, and your approach.

We rely on your professionalism and offer a healthy work-life balance.  

Wherever you are in your career, with us you get the chance to further develop yourself. Think of training, specializations, and growth opportunities within the organization. Finally, we offer you the following employment conditions:

• An entry salary of max € 3,200.- gross per month on a full-time basis, with growth opportunities, naturally depending on the knowledge and experience you bring;

• 30 vacation days per year on a full-time basis, of which 3 are collectively determined;

• All necessary facilities to get started, including a telephone, laptop, and the necessary home-working equipment;

• A home office allowance of € 2.45 per day and a travel allowance of € 0.25 per km;

• A vb&t Company Pass with which you benefit from attractive discounts at well-known brands such as Albert Heijn, IKEA, and bol.com;

• The possibility to participate in a communal lunch;

• And not to be forgotten; a professional and sociable team, a pleasant working atmosphere, and fun staff activities!

Who are we?
The total vb&t team consists of over 350 colleagues who all provide substance to the services of vb&t through their own specialisms, including Rental, Brokerage, Real Estate Management, VvE services, Fire Safety, and Project Management. We do this from our Head Office in Eindhoven and 10 locations across the country. These are our 5 core values that form the basis of how we work together, make decisions, and add value every day:

vb&t Real Estate Management is part of the vb&t Group. We are an established name in the real estate world and manage a diverse portfolio: from homes and offices to shops and commercial buildings. Not standard management, but custom solutions thanks to an enthusiastic team of specialists in the fields of technical, financial, commercial, facility, and administrative real estate management. We believe in sustainable relationships, in clear communication, and in real estate that contributes to pleasant living and working. With that conviction, we work together every day towards better service and a pleasant working environment.

Via this link you can read much more about working at vb&t!

Interested?
If you recognize yourself in the profile above, we would very much like to get in touch with you! You can apply directly via the application button on our website. Furthermore, you may also express your interest by emailing your CV and motivation letter to hr@vbtgroep.nl for the attention of Jop Timmers, HSC Team Leader. If you want more information about the position, please call him at: 040-851 69 55.

An assessment is part of our application procedure.

Recruitment agencies are not appreciated in response to this vacancy.