Customer Contact Host

✓ Salary of € 2,589 gross per month on a full-time basis
✓ 20% staff discount at De Bijenkorf
✓ € 500 vitality budget per year (full-time)
✓ 26 vacation days on a full-time basis
✓ Profit-sharing scheme
✓ Travel allowance and an attractive pension scheme
✓ Flexible schedules tailored to your availability
✓ Working hours between Monday and Saturday from 09:00 to 18:00
✓ A team in which you can develop yourself

For more than 155 years, De Bijenkorf has been inspiring customers with special brands, luxury experiences, and excellent service. Online, we also do everything in our power to exceed expectations.

In our Customer Contact Center, you will get the space to take initiative, think creatively, and make a real impact on the customer experience. You will join a committed and diverse team where collaboration, fun, and personal development are central.

As a Host within our Customer Contact Center, you are often the first point of contact for De Bijenkorf. You answer questions, think along with solutions, and ensure that every customer feels seen and helped.

No two days are the same. One time you are helping a customer with an order, the next you are surprising someone with a creative solution that exceeds expectations. In addition, you receive support from colleagues, team managers, and from Co, our AI assistant. This way, you always have the right information at your fingertips.

You will start in early November together with a group of new colleagues. During our onboarding and training weeks, you will learn everything about De Bijenkorf, our customers, and our services.

With personal guidance, training, and e-learnings, you will quickly develop into an independent Host. And even after that, you are never alone: your colleagues are happy to help you further.

You derive satisfaction from helping others and think in solutions. You are curious, patient, and enjoy finding out how something can be improved. Additionally, you recognize yourself in the following:

• You possess at least an MBO-4 level of working and thinking ability.
• You have a good command of both Dutch and English, both spoken and written.
• You are empathetic, strong in communication, and customer-oriented.
• You think creatively and dare to take initiative.
• You are available 20 to 30 hours per week from the beginning of November through the end of January, and fixed on Friday and/or Saturday.
• In the first two weeks of November, you are available on Monday, Tuesday, and Wednesday for onboarding and training.
• This concerns a temporary position with a view to extension in the event of good performance and if the need within the organization persists.

Become the friendly face behind our online service and help us to offer every customer the same special experience that De Bijenkorf is known for.

Apply today and make the difference for our customers together with us. The closing date for this vacancy is October 16, 2026.