Jobs in the Netherlands, in English.

Customer Success Manager (Data & AI)

Hybrid in Amsterdam·Full-time·Added 9 days ago (last checked 20 Oct)

Roamler

4 open roles

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Our summary

Work mode: Hybrid, Amsterdam
Contract: Full-time
Languages: Dutch
Experience: 2+ years

Skills

Nice to have

Retail

This job advert was originally written in Dutch.

Requirements

What we're looking for

At least HBO (higher professional education) level of work and thinking with 2+ years of commercial experience in account or relationship management.
You are proactive, a true organizer, and excel in communication and stakeholder management.
You feel at home in data: you read a dataset, understand what is in it and what is missing, and can build with it.
You use AI tools daily and actively to deliver faster and better work, and you are curious about what else can be achieved with them.
You switch easily between a marketing director, a field sales team, and a data scientist.
Excellent command of Dutch and English.
A hands-on mentality and a healthy dose of humor.
Passion for foodservice and/or retail is a plus. A passion for cooking counts too;-)

Pay & benefits

What you'll get

A challenging position with a lot of responsibility and direct impact in a growing and dynamic company, with plenty of opportunities to develop yourself.
A competitive salary (50k-60k excluding bonus) that matches your experience and expertise, supplemented with good secondary employment benefits.
A position of at least 32 hours per week, of which you work 3 days at our office in Amsterdam.
25 vacation days to rest optimally.
A solid pension scheme with an 8% employer contribution.
The necessary tools of the trade, including a laptop, iPad, and mobile phone.
A team of ambitious professionals with the necessary dose of humor and fun.
Monthly drinks and team activities.

The role

Do you want to help customers further with data and use AI as your smartest colleague? Translate business questions into winning solutions, stay ahead of the curve in innovation, and take customer-driven working within Roamler to the next level!

For our Out-of-Home team at our Amsterdam headquarters, we are looking for a Customer Success Manager with a data and AI profile.

What you'll do

As a Customer Success Manager, you are the strategic partner for a portfolio of 15 to 20 leading customers. You are not just a point of contact; you are the process owner who understands complex business questions and translates them into smart, winning SaaS solutions.

You own the entire customer journey. This begins with the implementation of our products and services, where you coordinate the involved project teams and ensure a smooth go-live. After that, you proactively advise and coach customers so they get the maximum out of their data and our tools. You identify commercial opportunities and help customers grow further. In this way, you ensure that customers embrace Roamler and achieve their goals. You will see your impact directly reflected in the growth and satisfaction of your customers!

What will you do?

Strategic point of contact and partnership builder for your customers.
Translating business questions into the right combination of data, apps, and insights.
Implementing products and services, including coordination of project teams.
Building analyses, reports, and dashboards based on our data together with the data team, using AI tooling as an accelerator.
Advising and training customers so they get the maximum out of the data.
Monitoring the usage and health of your accounts and proactively adjusting for retention and growth.
Structurally bringing customer feedback and data questions back to the product and data teams.

Hiring process

Are you ready for your next challenge in a growing company where you can make your mark and your input is taken seriously? Then send your CV and a brief motivation, in which you indicate why Roamler and this position are a perfect match for you. You can do this via the application button or by email to Thomas van Zoggel (thomas.vanzoggel@roamler.com).

For more information about Roamler, visit our website www.roamler.com.

About Roamler

Website: roamler.com

In their own words

About the company & team

Over the past few years, Roamler has grown into the go-to insights and activation partner for top clients in Retail and Out-of-Home. With a team of over 100 ambitious professionals and an active crowd in various countries, we connect brands like Unilever, Red Bull and Coca-Cola with millions of consumers.

We specialize in collecting and analyzing Big Data from hip bars, trendy restaurants, and the supermarket on your corner, in order to map out the potential of locations. Together with our customers, we work on the most effective market execution. We do this with our SaaS product portfolio, with Data and intelligent Sales & Marketing Apps (Salesmapp), and through the deployment of our Roamler Crowd.

All open roles at Roamler