Customer Success Manager - Benelux - Growing Impact Scale Up

We are looking for a socially driven Customer Success professional who gets energy from building strong customer relationships and grows into a true advisor for customers in the Benelux. You take full responsibility for your portfolio, feel at home in a dynamic scale-up, and get happy from concrete customer results that deliver retention and revenue growth. With ownership and a customer-first mentality, you build long-term collaborations.

Making the global food chain more sustainable is one of the greatest challenges of our time. Simvia is a fast-growing software company in Amsterdam committed to the transition towards safe and sustainable supply chains. We do this with software for the entire food chain. We provide growers, food producers, and buyers with insight into sustainability and food safety requirements, so they can meet market standards easily and efficiently.

About the role

As Customer Success Manager - Benelux, you are responsible for the success of approximately 50 customers in the food and beverage industry in the Netherlands and Belgium. You provide them with insight into their supply chain and help them build a more socially and ecologically sustainable food chain using the Simvia platform.

You will join a close-knit Customer Success team of nine and work daily with our Support team of three, ensuring customers are helped quickly and effectively. By building strong relationships, thinking proactively, and enabling customers to achieve tangible results, you contribute directly to customer retention and the growth of the company.

Your responsibilities

Customer relationship management: You build a strong bond of trust with your customers. You are their fixed point of contact and actively think along with them.

Onboarding & adoption: You guide new customers through a structured onboarding and ensure they master the core functionalities of the platform.

Renewals & expansion: You manage renewals and, together with Sales, identify opportunities for upsell and cross-sell.

Voice of the customer: You represent the interests of the customer internally and share feedback in a structured manner with Product, Support, and management.

Process improvement: You come up with ideas to improve internal processes, onboarding playbooks, and customer contact moments.

Cross-team collaboration: You work closely with Sales, Product, and Support to ensure smooth handovers and a consistent customer journey.

Proactive support: You monitor usage and satisfaction (such as usage data and NPS) and intervene as soon as risks or bottlenecks arise.

Business reviews: You plan and lead periodic customer meetings (such as QBRs) regarding progress, platform usage, and opportunities for improvement.

What we are looking for