Junior Technical Support Specialist

• As a technical support specialist, you are the first point of contact for customers. You answer questions and resolve malfunctions when using our software. You will do this together with a team of approximately 20 support employees in the Netherlands and Belgium.
• Our customers use the software that is built and delivered in-house. As a support employee, you answer customer questions and resolve malfunctions in our software. Questions come to us via telephone and tickets. Together with the customer, you investigate the core of the problem to reach a solution. Your work week consists of front office and back office shifts. During the front office shifts, the focus is on providing immediate assistance to customers via telephone and resolving relatively simple incidents. During back office time, you go more into depth and get the time to investigate more complex incidents and acquire new knowledge.
• During your first few months, you will learn the basics of our software. You will soon start answering simple customer questions. Your onboarding process consists of a fully prepared training program, which you will follow until you have been employed for approximately six months. After that first six months, you will already be able to answer a very large portion of customer questions. But you certainly won't have finished learning by then! As you work with us longer, you will go increasingly deeper and learn our software in great detail. You can continue to deepen your knowledge and specialize further in our technology, modules, and applied processes.
• A.I. plays an important role and ensures that the work of our support team will change. But we believe that AI does not threaten the job of our support department, but rather makes it more fun and, in the long run, more complex. Questions about AI models, tokens, and Agentic AI will be asked more and more often. Are you enthusiastic about AI and what it can all do?
• Sporadic weekend shift malfunction services, against additional compensation. This concerns standby shifts, where action is required in the event of any malfunctions. It is therefore not a full working day during the weekend, but only upon call. Approximately 1x every two months.

• HBO or WO educated
• Customer-oriented
• Education does not necessarily have to be IT-oriented, though it is of course welcome
• Fluent Dutch, English B2
• French/German/Danish/Hungarian/Portuguese is a bonus
• Analytical
• Strong communicator, can explain complex things in understandable language
• Resistant to stress and reliable
• Eager to learn
• Can maintain an overview
• Proactive

Are you customer-friendly, analytical, solution-oriented, driven, and extremely eager to learn? IT affinity is a plus, but not a must.