Customer Success Manager

• A fixed salary up to €5,500 gross per month based on a 40-hour work week (depending on experience), plus a performance-based bonus based on your targets.

• A personal training budget to further develop your skills.

• 25 vacation days plus a free day on your birthday, in exchange for cake.

• Our own chef who surprises you daily with a fresh lunch.

• The best parties, drinks, and trips (winter sports, Ibiza, and more).

• Membership at ARJ Training (the gym of champions Tarik and Levi Rigters).

• A solid pension scheme and 8% holiday allowance.

• Buying or selling vacation days, you decide.

• Travel allowance and a home office allowance.

• A delicious chair massage every Friday to start your weekend.

At Dyflexis, we help millions of employees worldwide with our workforce management software. From the local bakery to international hotel and retail chains. The software is powerful, customer questions are diverse, and no two days are the same. You will learn the product inside out and contribute to something that is growing rapidly in more than 20 countries.

We do this by working fast, with short lines, without unnecessary meetings and without politics. Ownership, clear communication and getting things done together, that is what we are all about. We learn by doing and continuously improve how we help our customers.

In this role, that mainly means: making your own portfolio successful. You build strong customer relationships, ensure that customers enjoy continuing to work with Dyflexis and help them grow further.

As a Customer Success Manager, you will receive your own customer portfolio and be responsible for its retention and growth. You know your customers through and through, know what is going on with them and are the first to see where there is still growth potential, such as a higher package or new locations. You will actively seek out these opportunities yourself, without waiting for the customer to call. In doing so, you build strong, long-term relationships, so that customers enjoy continuing to work with Dyflexis and grow together with us. You work closely with your CSM colleagues, support and other teams within the company.

• You manage your own customer portfolio and are the fixed point of contact for your customers.

• You build and maintain strong customer relationships, so that customers remain satisfied and stay with Dyflexis.

• You take ownership of upsell and expansion: from higher packages to extra locations.

• You conduct periodic customer meetings and business reviews to demonstrate adoption and value.

• You run campaigns around specific features to stimulate adoption and upsell.

• You share customer feedback with product and other teams, so that Dyflexis continues to align with what customers need.

At Dyflexis, you become part of an ambitious, energetic, and customer-oriented team. We offer:

Apply now
Do you want to make customers truly successful and grow your own portfolio? Press the blue button! A cover letter is not necessary. We will ask you a few questions and contact you quickly.

Note: Contact by job agencies and recruiters will not be appreciated.