Junior Scaled Customer Success Manager

• Have a completed HBO/WO degree

• Have 1-3 years of experience within Customer Success, Sales, (technical) account management, or Consultancy (in a SaaS environment) 

• Have a commercial mindset

• Work in a structured manner, are analytical, and are strong in project management

• Have an affinity with HR/L&D issues and process improvements

• Have excellent command of the Dutch and English languages

• Are looking for a job for 32-40 hours per week

• Experience with program- or campaign-based working (for example, setting up lifecycle flows, journeys, or structured processes) is a strong plus

• A good salary appropriate to your position and experience

• A one-year contract

• Flexible working hours

• Hybrid working (3 days office/2 days home)

• 25 vacation days

• An extra day off on your birthday

• A pension premium of 3% paid by Studytube at A.S.R.

• We have a fully equipped gym at the office; exercise before or after work and save yourself the travel time to Basic-Fit

• 1000,- L&D budget, of which you may spend 50% on vitality or setting up your home workspace

• In-company training via our own Studytube Academy: LevelUp

• A beautiful office in the Houthavens with a view of the IJ

• A company laptop (MacBook Air) and a 10 euro allowance for the use of your own phone

• For a small fee: a fully catered lunch with a choice of a hot meal, sandwiches, or salad bar when you work at the office

• The best colleagues, with whom you have an outing every quarter and an annual company party.

Do you want to make it easier for companies to help their employees learn? As a Customer Success Manager, you will make employee development accessible through your knowledge and advice.

What you are going to do

As a Scaled Customer Success Manager - Junior (Scaled CSM), you will make an impact with your customers and within Studytube.

At Studytube, we are currently building out a scalable customer program (Scaled Customer Success), designed to drive adoption and customer retention within a larger portfolio. As a Scaled CSM, you are responsible for this adoption and the success of our services with our customers, using a 1:many approach. You will do this by collaborating with two other Scaled CSMs in a team of >10 other CS colleagues. Additionally, you will work together with other teams within Studytube, such as the Implementation, Technical Support, Product, and Marketing & Sales teams.

For your customers, you are the Studytube product expert, a partner in L&D, and a strategic advisor, and you know how to effectively communicate the value of Studytube. Together with your customers, you are constantly working to improve the collaboration and collecting best practices. Where a best practice recurs across multiple customers, you think along about how to make it applicable more broadly. By sharing these with other customers and your colleagues, you make the services and proposition of Studytube increasingly stronger.

Within Studytube, you know how to effectively translate the drivers, wishes, and challenges of our SME customers into scalable improvements in our service and product. Sometimes, with your understanding, you can easily inspire these customers to improve their internal activation and adoption processes of the Studytube platform. Together with your colleagues in the scaled CS team, you set up content and activation strategies where you make an impact with as many customers as possible within the SME and Enterprise segments. Recurring patterns that you identify in your portfolio, you translate where possible into a repeatable approach or setup, so that the solution does not remain stuck with just one customer. And you make the impact of these actions measurable. Think of engagement campaigns via our online customer community, and rolling out strategies to promote adoption. As a result, you know how to increase the value of Studytube and thereby retain and grow customers.

About Studytube

We make learning accessible, effective, and measurable—for everyone in the organization.

Studytube is a leading learning platform that accelerates professional development at hundreds of organizations in Europe. With our solutions, we help HR and L&D teams make learning accessible, effective, and measurable—for everyone.

Do you have questions about this or another vacancy, please send them to jobs@studytube.nl

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